Associate Director, Custodial and Moving Services

Overview

Under the oversight and general supervision of the Senior Director of Maintenance & Operations, the incumbent oversees a comprehensive custodial and moving services program for the main and south campuses as well as other nearby campus properties consisting of more than 52 buildings and more than six million square feet. Services are provided via a 24/7 operations schedule, serving thousands of students, faculty, staff, and visitors daily.

Using independent judgment and professional expertise, the incumbent plans, organizes and directs the activities of the Custodial and Moving Services unit within Facilities Development & Operations. Services include routine and specialized custodial care, moving activities for departments and occupants, and coordination of services for special events and commencement activities.

The Associate Director, Custodial & Moving Services oversees and administers an assigned budget and helps develop priorities to ensure continuity of operations. This includes establishing strong relationships with campus clients and promoting a University-first, customer-focused approach. The incumbent plans, develops, implements, and oversees comprehensive service plans for all areas of responsibility, including establishing key performance metrics and quality controls. The role collaborates with other managers in the Maintenance & Operations Division on strategic and operational plans and initiatives.

• Develop and oversee custodial service plans, preventive maintenance schedules, and service level standards for all buildings and areas of custodial care
• Develop and implement work processes to guide successful plan and standard implementation campus-wide; ensure staff understand services and expectations
• Develop and implement a key performance metrics system to measure and report performance at building and work-group levels
• Develop and implement a quality assurance and quality control program to meet service expectations
• Coordinate with the Senior Director and Business & Administrative Support Services to prepare and justify annual operating budgets for assigned areas
• Partner to implement recruitment, onboarding, offboarding and ongoing training programs including safety, skill, and team development
• Develop strategies to improve customer experience and ease of access to services and information using varied communication methods
• Ensure regulatory compliance tracking and reporting related to assigned operations to Environmental Health & Safety
• Ensure unit compliance with local, state, and federal regulatory requirements
• Oversee personnel management for over 100 employees including hiring, retention, performance evaluation, and corrective action
• Serve as manager on duty for off-hours service calls and campus emergency response

• Knowledge of administrative and management techniques to lead custodial maintenance and moving services programs
• Knowledge of custodial planning, operational plans, preventative maintenance, and quality control
• Strong customer service orientation with ethical standards and the ability to motivate staff in a demanding environment
• Knowledge of managing personnel in a union environment including recruiting, training, supervising, evaluating, and corrective action
• Knowledge of workplace safety and safe work practices
• Knowledge of public contracting requirements for developing and negotiating proposals
• Ability to assess, develop, implement, and evaluate procedures and policies from strategic and operational perspectives
• Proficiency in planning, scheduling, prioritizing, and problem solving to manage multiple tasks
• Ability to interpret, organize and present information in written or presentation formats; use collaborative skills to obtain decisions

• Bachelor’s degree in public administration, management, business or related field OR equivalent experience, including five years of supervisory experience in custodial or operational services management, with at least three years in progressively responsible roles
• Four years of supervisory experience in scheduling, coordinating, and managing custodial…