Associate Director, Custodial and Moving Services

Overview

Job Summary:

Under the oversight and general supervision of the Senior Director of Maintenance & Operations, the incumbent oversees a comprehensive custodial and moving services program for the main and south campuses as well as other nearby campus properties consisting of more than 52 buildings comprised of more than six million square feet. Services are provided via a 24/7 operations schedule, serving thousands of students, faculty, staff, and visitors daily.

Using independent judgment and professional expertise, the incumbent plans, organizes and directs the activities of the Custodial and Moving Services unit within Facilities Development & Operations. Services are wide-ranging and encompass routine and specialized custodial care, supports activities associated with moving departments and occupants within campus properties, and coordinates supporting services for special events and commencement activities.

The Associate Director, Custodial & Moving Services oversees and administers an assigned budget and plays a pivotal role in the development and execution of priorities as related to ensuring ongoing continuity of operations. This includes establishing strong relationships with campus clientele and driving forward a University first and customer focused approach to all work efforts. The incumbent has direct responsibility to plan, develop, implement, and oversee comprehensive service plans for all areas of responsibility including establishment of key performance metrics and quality controls.

The incumbent also participates with other managers within the Maintenance & Operations Division to develop, establish, and implement strategic and operational plans and initiatives.

• Develops and oversees implementation of a custodial service plans, preventive maintenance schedules, and service level standards for all buildings and areas of custodial care
• Develops and implementation of work processes to guide successful implementation of plans and standards across the campus and to ensure the campus and staff have a full understanding of the services provided and expectations to be achieved
• Develops and implements a key performance metrics system including a measuring, tracking and reporting system to allow understanding of performance at both the building and work group level
• Develops and implements a quality assurance and quality control program to ensure service expectations are met
• Coordinates with the Senior Director of Maintenance & Operations and Business & Administrative Support Services unit to prepare and justify a proposed annual operating budget for assigned areas
• In partnership and collaboration with others, implements and oversees recruitment, onboarding, off boarding and ongoing training programs including those related to safety, skill, and team development
• Develops and implements strategies to improve the customer experience and ease access to services and information utilizing varied methods of communication
• Responsible for record keeping, tracking and reporting regulatory compliance related to the assigned area of operational activities to Environmental Health & Safety
• Ensures unit compliance with all regulatory requirements of local, state and federal agencies having jurisdiction or authority over operational activities
• Oversees personnel management for over 100 employees including hiring, retention, performance evaluation, and corrective and/or disciplinary action working closely with the Business & Administrative Services unit and University Personnel
• Serves as a manager on duty responsible for off hours service calls and campus emergency response needs

• Knowledge of administrative and management techniques required to lead and oversee a comprehensive program inclusive of custodial maintenance and moving services
• Knowledge of custodial maintenance planning and management principles including development and implementation of operational plans, preventative maintenance programs, and quality control, assurance and inspection programs
• Knowledge, experience and ability to demonstrated to implement a strong customer service approach to work efforts, with a commitment to high ethical standards, while motivating staff in a demanding environment.
• Knowledge of and ability to effectively manage personnel in a union environment including recruiting, training, supervising, and evaluating the productivity and performance of employees and analyzing and taking corrective action
• Knowledge and understanding of safety in the workplace and ability to observe safety requirements and safe work practices and methods
• Knowledge and understanding of public contracting requirements as needed to develop and analyze proposals and negotiate favorable business terms
• Knowledge of and ability to assess, develop, implement, and evaluates procedures, plans, and policy from a strategic and operational perspective
• Demonstrated proficiency in planning, scheduling, prioritizing, and problem…