Assistant Community Manager

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country spanning multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that differentiates us and helps drive innovation and results for our clients and communities across the US.

We believe in teamwork, leadership, collaboration, and ongoing opportunity for growth. Asset Living is recognized as one of the nation’s Best and Brightest Places to Work and is a member of IREM as an Accredited Management Organization (AMO). Join a workplace where success is a collective journey and leadership is a shared responsibility.

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. You will play a vital role in delinquency and rent collection to optimize the property’s cash flow and financial position. You will manage all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management in the absence of the Community Manager.

As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability concerns.

• Responsible for posting all payments and income received from applicants, current residents, and non-current residents accurately, timely, and efficiently.
• Responsible for processing and reconciling daily all accounts receivable.
• Monitor and follow up on bad debt including preparation of late notices, resident and guarantor contact, and filing evictions.
• Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income.
• Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable.
• Responsible for all end-of-the-month closing procedures and reporting.
• Maintain accurate and organized records; audit resident files to ensure accurate records.
• Responsible for walking units and posting all move-out charges, statements, and security deposit refunds.

• Regular/daily onsite attendance is required.
• Use consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with company policies and procedures.
• Strategic Leasing Management
• Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Implement marketing strategies and systems put in place by the annual marketing plan.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter).
• Effectively show, lease, and move in prospective residents.

• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (requires regular property inspections and tours).
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, contractors, addressing inadequate service).

• High School Diploma or Equivalent;
  Bac…