General Manager PayPal Park

Overview

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The General Manager is responsible for the efficient, professional and profitable operation of the food service operations at the assigned venue. This individual ultimately oversees every managerial, full-time and part-time position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property.

This role pays an annual salary of $120,000-$135,000 and is bonus eligible.

Pay Pal Park, located in San Jose, California, is the home stadium of the San Jose Earthquakes of Major League Soccer (MLS) and Bay FC of the National Women's Soccer League (NWSL). Opened in 2015, it has a capacity of approximately 18,000 and features a canopy roof, steep seating for better views, and the largest outdoor bar in North America. The stadium is known for its vibrant fan culture and is situated near San Jose International Airport, making it easily accessible for fans traveling from across the Bay Area.

• Ensure legal, efficient, professional and profitable operation of the assigned venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Final decision-maker on equipment purchases and leases.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Author, review and amend policies & procedures, as required.
• Author and amend contracts; authorize terms.
• Oversee scheduling and labor allocation.
• Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of-sale to guest ratio.
• Evaluate recent historical sales and purchasing data for identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provide managers with direction and follow up on all assignments.
• Inspect the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepare required reports accurately and submit them on time, and follow up with department heads to ensure reporting is completed within guidelines.
• Develop an effective management team.
• Give managers clear direction and provide necessary assistance for them to perform their work.
• Evaluate each manager’s performance and make recommendations for improvement.
• Review and assist in the development of menus and marketing plans with appropriate department heads.
• Establish and maintain personal relationships with show managers, suppliers, vendors and the public that project the venue in a positive light.

• MA or MS; BA or BS with a business-related major;
• Minimum 5-7 years management experience in food-related or concessions industry.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications:
  Microsoft Office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the…