Services Operations Manager; Mandarin Speaker

Responsibilities

The Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting Byte Dancers at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.

Destination services include:

• Home rental service:
  Assist with finding housing options, negotiating lease terms.
• Settling-in service:
  Assist with bank account opening, utilities set up, etc.
• Area tour service:
  Introduce the community facilities of the area surrounding the office and popular areas for renting.
• School search service:
  If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.

Responsibilities:

• Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.
• Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc.
• As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees.
• Monitor and manage vendor spending by reviewing invoices and ensuring a cost-efficient approach is taken.
• Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness.
• Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.
• Driving global projects to create efficiencies for the team and stakeholders

Minimum Qualifications:

• Bachelor's degree or higher in a relevant field.
• 5+ years of experience in vendor management and driving global projects
• Proficiency in English and Mandarin is required, as this role will support employees relocating from China to the U.S. and ensure smooth communication throughout the transition.

Preferred Qualifications:

• Strong communication and problem-solving skills, a high level of resilience, and the ability to adapt according to business development needs.
• Advanced data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.

Founded in 2012, Byte Dance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok, Lemon8, Cap Cut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of Byte Dance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As Byte Dancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Byte Dance,…