Managing Director, Family Office Services

Overview

JOB DESCRIPTION The Tax Managing Director, Private Client & Family Office Services (PCS-FOS) provides overall direction and oversight for the PCS-FOS Practice, including business development, practice development and client management. This role is expected to collaborate with firm leadership on overall approach and direction of the PCS-FOS Practice to ensure consistency with overall firm philosophy.

Job Summary

The Tax Managing Director, Private Client & Family Office Services (PCS-FOS) provides overall direction and oversight for the PCS-FOS Practice, including business development, practice development and client management. This role is expected to collaborate with firm leadership on overall approach and direction of the PCS-FOS Practice to ensure consistency with overall firm philosophy.

The PCS-FOS Managing Director applies educational background, experience and industry knowledge of business issues, trends and economics on client work. This position is a critical part of the office's/region's leadership team. The PCS-FOS Managing Director leads and reviews the results of financial and advisory services of a given client engagement, is involved in supervision, big-picture problem solving and scheduling client projects to the appropriate personnel.

In addition, this position is responsible for developing and mentoring PCS-FOS management and staff.

The PCS-FOS Managing Director is responsible for marketing, networking and business development, as well as maintaining key client relationships. This role identifies, discusses and advises the client on key financial and non-financial performance measures, formulating and communicating a strategy plan and answering complex financial questions. The Managing Director also applies experience and knowledge of business processes to improve client internal controls and accounting procedures through process improvement suggestions.

Client Service Delivery:

• Oversees the full-life cycle of all assigned engagements by providing technical expertise in all areas within the finance and accounting function.
• Identifies opportunities for technological and process improvements to the practice’s service offerings.
• Constructs business cases, develops technical arguments, and persuades leadership on adopting the new approach; implements approved changes effectively across the full practice.
• Facilitates effective discovery meetings with large and complex clients; uses open ended questions to identify objectives and data needs, and maps clients’ current internal finance and accounting structures.
• Searches for root causes and understands the complexity behind data.
• Designs integrated solutions for large and complex clients; open to new ideas and solutions, and avoids locking-in to a single solution; identifies when services outside of PCS-FOS should be included and describes what these services achieve.
• Outlines the solution in a concise document and vets it internally with leaders and other stakeholders.
• Accurately determines the cost of building out a solution; calculates the client benefit in dollar terms and considers engagement profitability through pricing and ongoing review.
• Advises client leadership on technical accounting issues, financial accounting policies and procedures and financial management issues.

• Uses broad financial, accounting, business, and industry knowledge to educate clients on evolving finance and accounting needs; helps clients identify next steps and persuades the client to value needs.
• Identifies critical vs. non-critical needs; takes a holistic view of the client’s business.

• Periodically reviews solutions with clients to ensure continued relevance of the solution.

• Develops a compelling future vision for a client and communicates it to inspire progression; proactively mitigates conflict and uses negotiation techniques to drive difficult agreements.

• Leads the client through business changes and facilitates change management; acts as a partner to clients as part of their team and navigates organizational dynamics.

• Maintains strong business relationships with clients, both internal and external; understands tax planning considerations for various business entities.
• Comprehends tax return forms and analyzes information to discuss client decisions and potential tax implications; appropriately refers tax-related matters to Core Tax and Specialty Tax Services.

• Responsible for achieving business development goals by developing and executing strategies and service offerings targeted for various industries.
• Maintains a sales pipeline; ensures prospect and sales information is entered into CRM as appropriate.
• Participates in roadmap/strategic planning; refines designed solutions and work plans into compelling proposals.
• Manages the proposal process and negotiates terms to be included in the statement of work.
• Evaluates clients for acceptance and reviews/approves statements of work; delivers industry resource expertise and leverages firm…