Account Manager

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The pay rate or range for this position is: $110,000 per year.

We are seeking a Facilities Maintenance Account Manager to join our dynamic team in San Jose. This role is pivotal in driving customer satisfaction and ensuring the seamless delivery of our facility maintenance services. You will play a key role in fostering relationships with clients and contributing to our mission of excellence.

As a representative for our company, you will take ownership of client IFM account(s) and grow them to their full potential. Duties will vary from assisting with customer inquiries to managing employees’ onsite to helping maintain long‑term customer relationships. The FM Account Manager will:

• Safely lead daily operations, ensuring our team and suppliers follow client and Flagship safety protocols.
• Manage the client’s operating expenses based on our scope, ensuring that Flagship spends the client’s money responsibly and within budget.
• Manage the Flagship P&L, achieving revenue and margin expectations for the account.
• Manage and develop the on‑account Flag Ship team.
• Implement a continual improvement program across the sites we manage – CMMS, performance dashboards, improved reporting, structured people and client development, planning and scheduling, and full ownership for all Flag Ship services (janitorial and IFM).
• Develop an annual account plan ensuring a regular cadence of client interaction, client business objectives, scope expansion, and an understanding of changes in key client personnel.
• Actively drive year over year revenue and margin growth.

• Manages the day‑to‑day operations of the on‑site employees in their performance of work.
• Ensures the inventory of supplies, materials, and equipment is adequate to meet current and foreseeable requirements.
• Collaborates with the Vice President of Operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company.
• Motivates and leads a high‑performance team; attracts, recruits and retains required members of the team not currently in place; provides mentoring.
• Fosters a success‑oriented, accountable environment within the company.
• Work closely with the Vice President of Operations to accomplish the goals and objectives.
• Participates in administering company policies, directing and coordinating all activities to develop and implement long‑range goals and objectives to meet business and profitability growth objectives.
• Manages policy in the areas of quality, cost reduction, complete and on‑time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures.
• Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
• Confers with VP of Operations and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Oversees key projects, processes and performance reports, data and analysis.
• Supervise management of in‑house and outside personnel.
• Conducts regular training sessions for employees on job procedures and safety.
• Ensures all supplies, materials, and work performed meets the quality standards set by the company.
• Conducts regular meetings with field supervisors to review ongoing work, procedures, problems, etc.
• Conducts job‑site visits/inspections as necessary to ensure company quality standards are maintained.
• Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
• Evaluates the performance of those employees reporting to him/her at least semi‑annually based on the standards of performance included in the position description, and discusses the evaluation with the employee.
• Attends the orientation meeting with new customers and the sales representative to ensure the customer and Service Performance…