Workplace Manager

Overview

Pay: $94300 - $136800 + annual target bonus

Location: San Jose, CA | Tik Tok office

Travel: San Francisco office 1 - 2x / month

Workplace Experience Manager - JLL

The Workplace Experience Manager is responsible for overseeing and managing the day-to-day operations of the workplace environment within a commercial real estate (CRE) organization. This role focuses on creating a productive, safe, and engaging workplace for employees and visitors in a fast-paced, dynamic technology client environment. The Workplace Manager leads direction with cross-functional teams, collaborates with various stakeholders including HR, Facilities, IT, and external vendors, and ensures timely delivery of team objectives and service level agreements.

• Team Leadership & Operations:
  Lead workplace teams with guidance, mentorship, and performance management while managing deliverables, timelines, and cross-functional coordination in fast-paced environments
• Data Analysis & Reporting:
  Collect and analyze workplace performance metrics (space utilization, service volumes, costs, satisfaction) and deliver monthly business review presentations to senior leadership
• Facilities & Space Management:
  Oversee maintenance, inspections, preventative programs, space planning, office layouts, and ensure optimal workplace conditions meeting safety and environmental standards
• Workplace Services & Technology:
  Manage employee amenities (reception, mailrooms, conference rooms, fitness centers) and workplace technology systems (access control, booking systems, AV equipment)
• Vendor Relations & Budget Control:
  Manage vendor relationships, contracts, and service quality while developing budgets, monitoring expenses, and identifying cost-saving opportunities
• Work Order & SLA Management:
  Oversee work order ticket systems, enforce strict SLA compliance for response times, and conduct quality audits of vendor and team performance
• Employee Experience & Compliance:
  Support engagement initiatives, workplace events, communication strategies, and ensure compliance with all relevant workplace regulations and policies

• 3+ years' experience in workplace management, facilities management, or related roles within a commercial real estate or corporate environment.
• Demonstrated leadership experience managing teams of 5+ people in fast-paced, deadline-driven environments.
• Strong project management skills with experience managing multiple concurrent deliverables and meeting tight deadlines.
• Experience with data collection, analysis, and reporting using Excel, Power
  
  BI, or similar analytics tools to generate business insights.
• Proven presentation skills with experience delivering executive-level business reviews and monthly performance reports to senior leadership.
• Knowledge of facility inspections and preventative maintenance programs including HVAC, electrical, plumbing, and building systems.
• Knowledge of workplace trends, best practices, and industry standards for creating productive and engaging work environments.
• Strong interpersonal and communication skills with the ability to collaborate with stakeholders at all levels.

• Knowledge of health, safety, and environmental regulations applicable to the workplace.
• Experience in budgeting, cost management, and vendor contract negotiations.
• Proficiency in using workplace management software, collaboration tools, and Microsoft Office Suite.
• Advanced Excel skills for data analysis, dashboard creation, and reporting automation.
• Experience with building automation systems and computerized maintenance management systems (CMMS).
• Strong organization and project management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Experience with performance management and team development in high-pressure situations.
• Problem-solving skills and the ability to address and resolve workplace-related issues quickly and efficiently.
• Flexibility and adaptability to changing work demands and evolving workplace strategies.
• Customer service orientation and a commitment to providing exceptional workplace experiences while maintaining operational efficiency.
• Proven track record of successfully managing team deliverables and meeting aggressive timelines in dynamic work environments.
• Professional facility management certifications (CFM, FMP, or similar) demonstrating expertise in preventative maintenance and facility operations.