Resident Services Manager of Supportive ; Donner Lofts

Resident Services Manager of Supportive Housing (Donner Lofts)

San Jose, California

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Mid Pen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Property Type:
Supportive

The Resident Services Manager of Supportive Housing leads Mid Pen Services’ supportive housing strategy across a multiple county portfolio. This role manages third-party service partnerships that provide on-site health programs, identifies new partners aligned with Mid Pen’s criteria, and ensures compliance with reporting and service agreements.

The Resident Services Manager of Supportive Housing builds strong relationships with County Mental Health, Health Systems, and other agencies, oversees monthly operational reviews, analyzes partnership data, and recommends improvements. Additionally, the role supervises senior case managers who train and support staff working with high-acuity residents to reduce crises and maintain housing stability.

• Leads and implements Mid Pen Services’ supportive housing strategy across a multiple county portfolio.
• Oversees and evaluates third-party service partnerships delivering on-site health programs.
• Identifies and secures new partners aligned with Mid Pen’s criteria.
• Ensures compliance with reporting requirements and service agreements.
• Builds strong relationships with County Mental Health, Health Systems, and other agencies.
• Oversees monthly operational reviews of supportive housing programs.
• Analyzes partnership data and drives continuous improvement for service delivery.
• Supervises senior case managers supporting high-acuity residents.
• Guides staff training to reduce crises and maintain housing stability.
• Promotes best practices for resident support and housing retention.
• Promotes trauma-informed, culturally responsive, and housing-first service delivery.
• Partners with Property Management and internal teams to address resident crises and operational challenges.
• Supports crisis response planning and escalation protocols across properties.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Extensive knowledge and experience working with high-need populations.
• Demonstrated excellent verbal and written communication skills.
• Effectively use Outlook, One Drive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools as a productivity tool for his/her portfolio.
• Demonstrated strong judgement, discretion, and problem-solving skills.
• Ability to satisfactorily pass a background check and Tuberculosis screening.
• Ability to travel between properties.
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation.

• Constantly perform desk-based computer tasks, frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts,…