Operations Supervisor

Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water systems in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.

We are actively seeking talented, driven and highly-productive applicants for the position of Operations Supervisor to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Position Summary:

Under the supervision of the Manager of Operations, the Operations Supervisor directly supervises and has responsibility for the day-to-day activities of Systems Operators, Maintenance Crews, and Electrical Technicians performing a wide variety of water production, storage treatment, and distribution functions at a number of facilities; and performs other related work and analysis as required.

Specific Responsibilities:

• Plans, organizes, supervises, and evaluates the operation of a water distribution system on a 24-hour, 7-day basis.
• Uses supervisory control and data acquisition (SCADA) software to efficiently manage the operation of plant equipment, maintain system water quality, and minimize customer outages and impacts.
• Observes and documents compliance with health and safety protocols. Provides training, resources, and materials as needed.
• Develops and reviews standard operating procedures in the areas of general administration, distribution system operation, preventative maintenance, plant equipment, chemical systems, and electrical/control systems.
• Periodically inspects equipment and facilities to ensure compliance with regulatory, maintenance, and organizational standards. Reports on observed deficiencies and takes prompt corrective action.
• Directs projects and programs to improve plant equipment, system water quality, customer service, and business continuity.
• Directly or indirectly supervises various water quality procedures including flushing, boosting, and sampling.
• Works with outside contractors and uses internal resources to accomplish tasks.
• Collaborates effectively with other work groups throughout the organization. Provides support for Planning, Engineering, and Construction on large capital improvement projects.
• Reviews reports, records, and design drawings for accuracy and seeks opportunities for continuous improvement.
• Prepares daily and monthly reports, budgeting forms, and other written assignments. Performs data analysis and general administrative duties.
• Conducts hiring interviews, observes staff performance, and prepares written performance reviews.
• Interacts with customers and responds to inquiries regarding water service, system operation, and water quality. Takes corrective actions to resolve deficiencies and provides excellent customer service.
• Evaluates current practices related to distribution system operation and water quality and makes improvements to increase levels of service.
• Coordinates directly or indirectly with local city, state, and federal agencies to meet regulations and maintain compliance.
• Utilizes new technologies to improve workflows and/or resolve problems.
• Completes department-oriented goals and objectives annually.
• Performs other related duties as required.

Required Knowledge Skills & Abilities:

• Supervisory principles and practices.
• Safety practices in the operation of pumping, production, and storage facilities.
• Principles, practices, methods, equipment, tools, and materials involved in the operation and maintenance of potable water treatment systems and associated transmission and distribution facilities.
• Water quality sampling processes and procedures.
• Planning and scheduling construction and maintenance activities of electrical, mechanical, and water pipeline infrastructure.
• Experience using Supervisory Control and Data Acquisition (SCADA) and Enterprise Asset Management (EAM) software.
• Ability to interpret plant, piping, distribution, and engineering drawings.
• Resourcefulness, initiative, and independent judgment,…