Senior Business Analyst

Akkodis is seeking a Senior Business Analyst for a Contract with a client in San Jose, CA(Remote). The ideal candidate who leverages deep Service Now expertise to translate complex business requirements into optimized, scalable process solutions.

Rate Range: $75/hour to $79/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

Senior Business Analyst job responsibilities include:

• Lead workshops to analyze current-state processes, identify gaps, and design optimized future-state workflows within the Service Now platform.
• Translate business requirements into functional specifications and user stories, ensuring alignment with Service Now best practices and configuration-first approaches.
• Guide stakeholders and SMEs throughout the engagement, providing expert process consultation across ITSM, CSM, FSM, ITAM, ITOM, and CMDB/CSDM.
• Support development and testing cycles by collaborating with technical teams, reviewing functional outputs, and driving user acceptance testing (UAT).
• Prepare process documentation, acceptance criteria, and customer-facing deliverables to ensure clarity and consistent adoption of designed solutions.
• Lead customer enablement activities-including training, knowledge transfer, and change management-to drive successful adoption and measurable business outcomes.

Required Qualifications:

• Bachelor's degree in business administration, Information Technology, Computer Science, or a related field.
• 10+ years of experience in business analysis, process consulting, or Service Now platform implementation.
• Strong expertise in Service Now workflows (ITSM, CSM, FSM, ITAM, ITOM, CMDB/CSDM) with the ability to guide clients using configuration-first best practices.
• Proven experience leading client workshops, gathering requirements, and translating them into functional specifications and user stories.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Ritesh.

Kumar@

Pay Details: $75.00 to $79.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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