Senior Program Manager, Delivery Operations; FTC

Pay Rate Range: $55 - $66.90/hr. on W2
Schedule Notes:
Hybrid; 3x per week
About the Role:

• We're hiring a senior individual contributor to join the Product Delivery Operations (PDO) team to lead complex offer-delivery and route-to-market (RTM) programs across ****'s partner ecosystem.
• This role sits at the intersection of operations, program management, and technical delivery. It is designed for someone who can independently run high-visibility launches, shape scalable delivery models, and confidently engage with AUP and platform teams to ensure programs are technically and operationally sound.
• You will not own engineering roadmaps, but you will play a critical role in validating delivery approaches, guiding technical discussions from the offer-delivery perspective, and ensuring end-to-end readiness for partner launches.
• This is a high-impact IC role requiring strong ownership, systems thinking, and cross-functional leadership.

What Success Looks Like:

• Complex launches execute smoothly with clear readiness and risk management.
• Delivery models become more scalable and repeatable.
• Technical and business teams stay aligned and unblocked.
• Risks are identified early and mitigated proactively.
• Leadership has strong visibility into delivery health and capacity.

Key Responsibilities:
End-to-End Program Ownership

• Lead delivery for complex partner offers and RTM programs from intake through launch and post-launch monitoring.
• Independently manage timelines, dependencies, risks, and stakeholder alignment.
• Ensure operational and technical readiness for launches through structured planning and validation.
• Act as escalation point for delivery blockers, risks, and launch issues.

Technical Collaboration & Guidance

• Partner closely with AUP and platform teams on delivery design and implementation.
• Provide informed guidance on delivery architecture, integrations, and fulfillment models.
• Translate business and partner requirements into clear operational and technical needs.
• Identify system dependencies, risks, and edge cases early in planning.
• Support testing strategy, validation, and issue resolution across systems.

Delivery Model & Workflow Design

• Help design scalable workflows and governance models for offer delivery.
• Standardize intake, readiness, and launch processes across programs.
• Recommend improvements to tooling, automation, and delivery methods.
• Document runbooks, SOPs, and delivery patterns for reuse.

Cross-Functional Leadership

• Work across Business Development, Product, Finance, Legal, Engineering, and regional teams.
• Influence decisions on delivery approach, timelines, and feasibility.
• Drive alignment across teams to ensure launches stay on track.
• Provide structured updates to leadership on program health and risks.

Operational Analytics

• Monitor fulfillment health, delivery metrics, and launch performance.
• Build dashboards and reporting to improve visibility and planning.
• Use data to identify recurring issues and drive improvements.

Required Qualifications:

• 6-9+ years in program management, delivery operations, technical operations, or similar roles.
• Proven ability to independently lead complex cross-functional programs.
• Experience working with engineering or platform teams on system-dependent launches.
• Strong technical fluency able to engage in system and integration discussions.
• Excellent stakeholder-management and communication skills.
• Strong analytical and problem-solving ability.
• Experience with JIRA, Confluence, Excel/Sheets, and reporting tools.
• Bachelor's degree in Business, Engineering, Computer Science, or related field.

Preferred Qualifications:

• Experience in SaaS, subscriptions, or digital fulfillment ecosystems.
• Background in partner operations or offer delivery.
• Familiarity with APIs, integrations, or platform-based delivery.
• Experience designing operational workflows or scaling delivery programs.
• Experience supporting high-visibility launches with executive stakeholders.