Cloud Operations Project Manager - Platform Service Delivery

Cloud Operations Project Manager - Platform Service Delivery

San Jose, California, USA

About Zscaler

Zscaler is a pioneer and global leader in zero‑trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here,
impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate
—we’re focused on getting to the best ideas, faster. We build high‑performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

We are looking for a Cloud Operations Project Manager – Platform Service Delivery to join our Platform Service Delivery team within Reliability Engineering and Infrastructure Services, reporting to the Manager, Cloud Operations, Platform Service Delivery. This is an onsite role based in San Jose, CA, requiring presence in the office three days a week. You will support our growing platform programs by managing a unique blend of technical project management and vendor relations.

This role requires a hands‑on technical background in data center services, carrier networks, and infrastructure to deliver creative solutions in a dynamic environment.

• Plan, implement, document, and manage new data center and expansion sites, including colocation space, IP transit, and structured fiber cabling.
• Partner with third‑party vendors to ensure seamless order management and delivery of platform services.
• Coordinate across functional teams to streamline communications and keep technical documentation current.
• Interpret carrier KMZs and leverage knowledge of DWDM technology and dark fiber to ensure site implementations align with diverse routing requirements.
• Provide technical guidance and troubleshooting support during site test and turn‑up activities.

You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high‑level strategy and hands‑on execution.

You are a problem‑solver. You love running towards the challenges because you are laser‑focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

• 7+ years of project management experience with a focus on IP transit carriers and data center technologies.
• Professional experience and deep understanding of global data center operations and…