Sr. Solution Manager

Location: San Jose, California, United States

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

A Sr. Solution Manager is responsible for providing solutions-based thought leadership within Supermicro while bridging the network, data center market, cloud and IT infrastructure into compelling solution and service offerings. As a leading provider of data center AI solutions, Supermicro is the premier choice for professional service needs, offering global coverage and highly efficient, on-time responsiveness to meet our customers’ operational challenges.

At the heart of our service strategy is a robust, AI-enhanced ecosystem that empowers our service professionals and customers. Supermicro’s focus is to ensure that our customers protect their investment by maintaining maximum uptime. We are rapidly expanding and serving needs of our Enterprise, Cloud, AI, Metaverse, and 5G Telco/Edge IT customers with mission-critical needs.

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Possess a “big picture” mind set in collaboration with the ability to always think beyond a single project or business domain
• Create product roadmaps and develop strategy for successful services deployment based on deep understanding of customer requirements
• Managing technical resources within the organization to address client needs when necessary
• Define and provide creative solutions and overcome constraints to meet customer requirements in demanding markets
• To understand and resolve challenges by collaborating with internal business partners and technical team members. Lead in preparing RFP total solutions response
• Act as escalation point for Global Services Solution & support. Lead services solutions for all North America & Global Direct, Partner and OEM programs
• Overseeing deliverables and documentation as required supporting the Supermicro service organization
• Create positioning statements, marketing, and sales training materials, product specifications
• Present training material to internal sales force as well as externally at customer sites. Willingness to travel periodically to visit customers and attend trade shows
• Conduct competitive analysis and develop ecosystem with partners in the industry
• Drive technical issues to closure by arranging resources and engaging with other engineering team to duplicate and debug
• Providing technical leadership and guidance to Global Service team
• Emphasis on service while providing technical guidance and driving delivery of high‑quality solutions
• Design, build, preconfigured and integrated solutions that are certified and packaged into Supermicro Infrastructure Packaged Solutions with emphasis on service
• Plan, install and manage HW/SW solutions
• Responsible for Service business and RFP support with focus on Enterprise & Mission‑critical services solutions
• Responsible to setup the Service program, collaterals and training to Sales, FAE and customers to pitch our services solutions
• Responsible for Service readiness and enablement of Service operations including enterprise service desk, Parts, Depot, FE network using organic and inorganic growth mindset for rapid expansion
• Responsible to execute on the Enterprise SLAs and add‑on enterprise service solutions
• Build and maintain long term relationships with Key Customers
• Travel required

• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
• Minimum 8+ year experience with Compute/Storage Server or Data Center or IT Infrastructure installation, working with partners and sales…