Information Technology Specialist

Overview

General Mortgage Capital Corporation (GMCC) is a direct lender and mortgage banker/broker licensed in 49 states and headquartered in California. GMCC provides efficient and personalized mortgage solutions with in-house delegated underwriting and funding capabilities of up to $10 million. With 30+ branches and hundreds of licensed loan officers nationwide, GMCC offers a wide variety of programs, including agency, prime jumbo, non-QM, and special community lending programs such as free grants and specialty portfolio options.

By integrating AI tools into the business, GMCC delivers fast and high-quality products to meet the diverse needs of its clients.

Location: San Jose, CA area

Role: IT Specialist

• Computer hardware and peripherals
• Software applications and operating systems
• VOIP phone systems
• Network and connectivity issues
• Provide expert support for the Encompass Loan Origination System
  , including configuration, user assistance, and issue resolution.
• Develop, maintain, and troubleshoot API integrations across business systems to improve efficiency.
• Manage user accounts, permissions, and security policies within Microsoft 365 and Microsoft Entra
  .
• Assist with onboarding/offboarding tasks such as device setup, account provisioning, and access management.
• Use AI tools (ChatGPT or similar) to streamline workflows, documentation, and automation.
• Maintain accurate documentation and contribute to the Service Desk knowledge base.
• Collaborate with internal teams to identify recurring issues and recommend long‑term solutions.

• Hands‑on support experience with the Encompass Loan Origination System
  .
• Background with VOIP phone systems
  .
• Proven API programming experience (REST, JSON, integrations, automation).
• Experience using or supporting AI tools such as ChatGPT.
• Administration experience with Microsoft 365 and Microsoft Entra (identity, access, security, user lifecycle).
• Prior Service Desk or IT support experience.

• Excellent written and verbal communication skills in English.
• Strong customer service mindset with the ability to explain technical concepts clearly.
• Detail‑oriented and highly organized in a fast‑paced environment.
• Solid troubleshooting and analytical skills.
• Ability to manage multiple priorities and follow through on tasks.

• Mortgage or financial services industry experience.
• Familiarity with Windows environments, Office 365 apps, and enterprise software.
• Basic networking knowledge (DNS, DHCP, VPN, etc.).
• API programmer with focus on AI tool sets