EPM Engineer

Overview

• Serve as the primary end user–facing support specialist for the Cyber Ark EPM product
• Monitor incoming support tickets from intake and ensure timely response
• Support end users (troubleshooting, guiding through setup, etc.)
• Contact users directly to guide them through troubleshooting steps
• Handle new user onboarding for the EPM product
• Communicate with internal users effectively. Must be composed, articulate, and confident
• Collaborate with the team to support adoption of the EPM platform
• Provide clear explanations to users who may not be technically strong

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• Strong end user facing communication skills. Ability to be confident, clear and hold a steady presence on calls
• Prior cybersecurity or endpoint security experience (work or school)
• Familiarity with Cyber Ark Endpoint Protection Manager / Privileged Manager (EPM)
• Any background supporting Cyber Ark products specifically
• Strong customer service or help desk background in enterprise environments