Health Senior Client Manager - Mid Market - Virtual

About the Role

The Senior Health Client Manager (Sr HCM) leads health benefits service delivery, ensuring client satisfaction, consulting on domain expertise, and managing requirements. The Sr HCM handles multiple clients or a single complex one, depending on client size and complexity. The role excels in interpersonal skills, negotiates across levels internally and externally, and acts as a Subject Matter Expert (SME), mentoring others.

This role does not involve team management, and some travel may be required. It is not a sales position.

• Managing large, complex projects from start to finish, providing subject matter expertise to clients.
• Working independently to develop domain and operational solutions.
• Working Seamlessly with a global team focused on client delivery and satisfaction.
• Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations.
• Tracking and maintain client relationship and risk status within the system.
• Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery.
• Including requirements, lead updates for all relevant documentation, interface, and delivery channel docs.
• Managing client reporting, including non-standard reporting needs.
• Handling client escalations and ensure resolution for client satisfaction.
• Conducting thorough investigations using various data sources and escalate to the Performance Team Leader when necessary.

• Possess equivalent work experience and Bachelors required
• 8 years’ experience of health/wealth project and client management experience including multifaceted projects and teams (including onsite and virtual)
• Able to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives)
• Possess Solid understanding of technology solutions in order to consult with clients
• Able to translate concepts to client requirements that drive solutions to meet client needs
• Possess analytical, problem-solving, and organizational skills
• Possess Leadership and coaching skills.