Senior Business Systems Analyst

SENIOR BUSINESS SYSTEMS ANALYST – Second Harvest of Silicon Valley

About Second Harvest Of Silicon Valley
Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive‑thru and walk‑up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID‑19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month.

Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti‑hunger policies on the local, state and national levels.
To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About The Position
We are seeking a Senior Business Systems Analyst to join our IT team. In this role, you will serve as a bridge between IT and business teams, analyzing business needs and translating them into actionable technical solutions. This role involves enhancing our business systems to support efficient processes, improving productivity, and aligning IT solutions with organizational strategic goals. Your projects will run the gamut from something as simple as improving the interfaces for business systems we already have, to driving the implementation of new applications or redesigning how we physically do our work within the spaces we occupy.

• Analytical Thinking:
  Skilled in problem analysis, solution design, and applying creative thinking to improve IT and business processes. Ability to elicit and understand complex business needs and translate them into technical solutions.
• Communication
  
  Skills:
  
  Excellent communication, facilitation, and collaboration skills with stakeholders at all levels. Ability to convey technical information to non‑technical stakeholders and vice versa.
• Project Management:
  Skilled in planning, organizing, and managing resources to bring about successful project completion meeting critical deadlines.
• Adaptability:
  Open to learning and adapting to new systems, technologies, and business.
• Change Management:
  Collaborate with business team liaisons and executive sponsors to lead business users through systems or process changes.
• Product Management:
  Proven ability to lead all phases of the software development lifecycle: requirements gathering, analysis, testing, and technical support.
• Strong work ethic with a focus on accountability, results, and continuous improvement.
• Passion for creating a great user experience and working independently and collaboratively with a diverse group of people.
• You want to work for an organization that has real impact in the community. At the end of the day, you get to go home knowing the work you did helped to put food on the table for a neighbor in need.

• Work closely with business team liaisons, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
• Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
• Work with developers to design solutions, validate feasibility, and ensure scalability.
• Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Work with IT teams to ensure that system designs meet business requirements and technical standards.
• Support project planning by developing timelines, defining project scope, and estimating resources.
• Collaborate with business teams, developers, and other team members during the implementation phase.
• Conduct system testing, including functional, regression, and UAT, to ensure system changes meet quality standards.
• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
• Provide training and support to end‑users,…