More jobs:
CRM Lead
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-01-24
Listing for:
Texnere
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
Technical Support, IT Consultant
Job Description & How to Apply Below
Overview
CRM Lead - Texnere Americas Inc - San Jose, CA Onsite.
Required Skills- 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
- Solid understanding of customer service operations and CRM/contact center best practices.
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional enterprise environments.
- Oracle certifications (e.g., Oracle B2C Service Certified).
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
- Experience with middleware/integration tools (e.g., Mule Soft, Oracle Integration Cloud).
- Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
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