Supply Chain & Operations - ServiceNow Procurement Consulting - Manager

Location:

Akron, Atlanta, Boston, Charlotte, Chicago, Cleveland, Cincinnati, Dallas, Denver, Detroit, Houston, Hoboken, Irvine, Los Angeles, McLean, Miami, Nashville, New York, Philadelphia, Portland, Phoenix, Pittsburgh, San Diego, San Francisco, San Jose, Seattle, St. Louis.

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We are seeking a manager with deep expertise in end-to-end Procurement and Service Now Source-to-Pay (S2P) capabilities. As a Service Now Procurement Consulting Manager, you will play a pivotal role in driving the design, implementation and optimization of procurement solutions for our clients. You will lead a team of consultants to deliver innovative solutions that enhance procurement processes and drive efficiency through the design and implementation of orchestration solutions enabled by Service Now.

This position offers the chance to work closely with clients, understand their needs, and provide strategic guidance to help them achieve their procurement goals.

As a manager in EY’s Procurement practice, you will:

• Lead the business process design of orchestration solutions enabled by Service Now
• Collaborate with our Service Now technology consultants to ensure alignment between business processes and technical solutions
• Analyze client procurement needs and develop strategic designs that enhance efficiency and effectiveness
• Design and implement AI-driven procurement solutions to optimize decision-making and process automation
• Conduct workshops and training sessions to promote best practices in procurement and orchestration
• Foster strong relationships with client stakeholders to ensure successful project delivery and client satisfaction
• Provide thought leadership on procurement process optimization and orchestration strategies
• Support business development initiatives by identifying opportunities for new solutions and enhancements
• Ensure compliance with procurement policies and industry regulations throughout the design process
• Mentor and guide team members in best practices for process design and implementation

• Ability to think holistically across people, process, data, and technology to design next-generation solutions
• Analytical mindset with a focus on process improvement and problem-solving
• Ability to manage multiple projects and priorities effectively
• Deep understanding of Service Now's S2P capabilities and procurement best practices
• Strong communication and storytelling skills with the ability to tailor technical insights for business audiences
• Client-facing experience in shaping or selling transformation programs
• Entrepreneurial mindset with the ability to thrive in ambiguous, fast-moving client environments
• Strong leadership and team collaboration skills
• Excellent communication and stakeholder management abilities

• A bachelor’s degree in Supply Chain, Information Technology, or a related field
• 5-8 years of experience in business process design, procurement consulting or Service Now S2P
• Strong understanding of procurement processes and best practices
• Proven experience with Service Now and its procurement solutions
• Demonstrated experience in shaping and defining solutions for operational efficiency or digital enablement

• Previous experience in a leadership role within a consulting environment
• Experience with Agile methodologies and project management frameworks
• Experience with other leading Procurement technology (Ariba, Coupa, etc.) and AI solutions
• Consulting experience or involvement in multi-disciplinary transformation projects
• Experience in change management and process optimization

We seek proactive and innovative individuals who are passionate about transforming procurement processes through effective orchestration solutions. You should be a strategic thinker with the ability to collaborate…