IT Deployment Tech

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide. This role serves as a key member of the Desktop Support team for our technology customer.

Installation/Set Up Technician contributes to a work team environment and demonstrates excellent customer positive experiences in the field:

• Ensure a safe working environment
• Abide by Customer guidelines when on premises
• Abide by Milestone guidelines set by Facility - Set up, and collect equipment
• Support Mountain View, Palo Alto, San Jose Bay Area Locations
• Shift: 5:30 am - 1:30 pm

• Scan any assets in/out of facility with no exceptions
• Communicate any issues that may prevent the setup or collection of equipment from occurring
• Responsible for immediately reporting to management any issues, concerns or process breakdowns.
• Float within all zones to ensure day to day activities are not being delayed for any unscheduled time off, volume spikes or urgent requests
• Ensure vehicles are cleaned at the end of day of all trash, recyclables, and equipment
• With the help of supervisor, ensure all queues are being actively monitored and resolved within SLA
• With the help of supervisor, ensure any and all bumped or escalated tickets are handled as required
• Drive 14" Box Truck from/to Warehouse which will contain equipment being delivered or collected from Customer locations
• Includes regular travel to offices near San Jose

• Apply a range of experience and skills to meet established productivity and SLA standards.
• Support management's decisions to install teamwork and quality standards
• Excellent computer skills
• Strong Communication Skills both verbal and written
• Physical demands - while performing the duties of this job, the employee is occasionally required to stand, walk, sit, lift
• Duties of the job are performed in both an office environment and a warehouse
• Ability to drive a 14" Box Truck

Estimated Pay Range:
The estimated pay range for this position is USD $22.00/Hr.

- USD $24.00/Hr.…