System Administrator - San Jose, CA

Title

System Administrator 1 - San Jose, CA

M.C. Dean, Inc.

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber‑physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward‑thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

What you’ll do.

• Monitor, maintain, and test Physical Access Control, CCTV, PSIM, and other electronic security systems and support implementation, troubleshooting, and maintenance of Physical Security Systems in support of the endpoint devices.
• Provide Tier 1 administrative support for various projects and programs.
• Provide assistance to end users in accessing and using IT systems.
• Answer help‑desk phone calls; triage initial phone calls providing support and determine when escalation is required.
• Utilize technology‑based problem tracking system (i.e., ticketing system) to document help‑desk phone calls; document troubleshooting steps prior to completing ticket or escalating to the next level of support.
• Monitor enterprise system status for problems such as network outages and/or degraded services; provide initial troubleshoot and notify proper senior‑level administrators when required.
• Support daily operations, including monitoring and reviewing system logs.
• Support configuration and management of Windows operating systems and install/load operating system software.
• Support desktop hardware and operating system set‑up, imaging software loading, and antivirus updates.
• Support execution of IAVA updates and patching to ensure compliance with Information Assurance (IA) standards.
• Support application of Security Technical Implementation Guides (STIGs) to Windows‑based operating systems (servers and workstations).
• Support installation, configuration, and maintenance of third‑party applications.
• Perform root‑cause analysis on significant issues at appropriate level of support.
• Support preventive maintenance actions including system back‑ups, error‑log reviews, database size analysis, and integrity checks.
• Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology.
• Contribute to technical documentation such as standard operating procedures (SOP) and as‑built documentation for both technical and non‑technical audiences.
• Perform all duties under direct supervision.

• Education:
  
   BS degree and 0 or more years of progressive experience or high‑school diploma or equivalent and 6 or more years of progressive experience.
• Requires some system‑administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
• Demonstrated understanding of Windows patching and vulnerability remediation.
• Basic knowledge of large‑scale networking, VLANs, and routing.
• Requires reliable attendance at customer site during work hours required by customer.
• Requires the ability to work flexible shifts that include nights, weekends, and holidays as needed.
• Requires minimum of IAT Level II certification (e.g., Security+).
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time‑management and organization skills to meet deadlines and quality objectives.
• Able to use MS Excel, Word, Visio, and PowerPoint.

• A collaborative team inspired by how engineering and innovation enhance customer outcomes, improve…