HRSD Product Analyst

HRSD Product Analyst

San Jose, CA

End client industry – Software Development

Please check the client Notes Mentioned at the last

As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in Service Now, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.

• Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
• Co-author PRDs, epics, and user stories with acceptance criteria
• Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
• Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
• Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
• Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
• Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
• Support reporting and dashboard creation and maintenance
• Support UAT and hypercare
• Operate in CI/CD: update set/source control hygiene
• Maintain RAID/logs
• Business stakeholder management and communications for RTB and project requirements
• Rationalizing business requirements and translating them into technical requirements

• Service Now System Admin certification (must)
• HRSD Implementation certification (preferred)
• Hands‑on experience in HRSD configurations (must)

• 6 years Product/Business Analysis with 2 in Service Now HRSD
• Strong HRSD architecture knowledge and hands‑on experience
• Ability to write precise requirements, epics, stories, and acceptance criteria
• Experience using Jira

these above five are non-negotiable.

The role is primarily a Service Now analyst position, not a developer role.

The ideal candidate must:

• Understand Service Now configuration, HRSD modules, and defect testing/resolution.
• Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
• Work with both stakeholders and engineering teams, acting as a bridge between business and technology.

• Experience in UAT cycles, requirement gathering, and project team work.
• Jira experience is a plus but not mandatory.
• Good communication skills are critical, especially since the role is US-based and stakeholders will be in different time zones.
• Self-starter who can lead small projects with minimal oversight.

Product Analyst – 6 years

HR Process, within Servicenow supporting 2 different projects

• System Admin Certified, System implementation Specialist HRSD
• Hands on Configuration
• Understand the architecture, Troubleshoot
• Work with developers (understand general config)
• Hands on configuration of HRSD
• Implementation experience
• Understanding agile process
• Familiar with HR process
• Navigating Business Requirements
• Good communication
• Certifications must