Desktop/Executive Support Technician
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-01-21
Listing for:
CYNET SYSTEMS
Full Time
position Listed on 2026-01-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
Job Description:
Pay Range: $33hr - $37hr
Responsibilities:
- Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals.
- Troubleshoot and resolve hardware and software issues for Windows and macOS systems.
- Install, configure, and maintain operating systems and applications.
- Manage user accounts, permissions, and access in Active Directory and other systems.
- Support network connectivity issues (LAN/Wi-Fi).
- Coordinate with remote teams for escalations and advanced troubleshooting.
- Maintain inventory of IT assets and ensure compliance with company policies.
- Document incidents and resolutions in ticketing systems.
- Support IT projects such as system upgrades, migrations, and rollouts.
- Strong knowledge of Windows OS (Windows 10/11) and macOS.
- Experience with Microsoft Office Suite and common business applications.
- Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP).
- Ability to diagnose and resolve hardware issues (desktops, laptops, printers).
- Knowledge of remote support tools and ticketing systems.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks.
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