Operations Manager, Publications Data & Systems

Location: Warsaw, Poland
Hybrid model of work: 3 days in office, 2 remote per week

AstraZeneca is a major international healthcare business engaged in the research, development, manufacture, and marketing of prescription pharmaceuticals, as well as the supply of healthcare services. AstraZeneca is proud to offer a unique workplace culture that inspires innovation and collaboration.

Based within AstraZeneca’s Bio Pharmaceuticals R&D division, the Publications Operations team is responsible for the management of the enterprise-wide Publications Management System (iEnvision), overseeing data management and reporting, delivering training to ensure procedural compliance, and coordinating the review and approval of scientific publications prior to external dissemination.

The Operations Manager, Data & Systems will partner closely with the Product Owner to ensure the iEnvision Publications Management System is well specified, well documented, and continuously improved. The Operations Manager will support the Product Owner in translating business needs into clear user stories and acceptance criteria, maintaining up-to-date workflow documentation, planning and validating configuration cycles and new releases, coordinating and executing user acceptance testing (UAT) and triage and analysis of support tickets.

This role is central to aligning cross‑functional stakeholders and delivering high‑quality enhancements that meet operational needs.

• Support Ticket Triage: Monitor and triage tickets; perform initial analysis and reproduction steps; route issues to appropriate teams (e.g. vendor, system administration); analyse logs; classify priority; track SLAs and drive issues to resolution with clear communications and root‑cause summaries.
• Stakeholder Engagement: Build trust‑based relationships across business, vendor teams, and end‑user communities; facilitate workshops; capture decisions, risks, and dependencies; prepare materials for governance forums and provide training and release notes for end users.
• Data Quality & Compliance: Monitor quality checks and validation rules; ensure changes align with compliance, audit, and privacy requirements relevant to publications management; reference data to ensure records are accurate, standardised, and AI‑ready.
• UAT Planning & Execution: Support UAT strategy; create test plans, scenarios, and scripts linked to user stories; coordinate stakeholder testers; execute tests; capture defects; and validate fixes prior to release sign‑off.
• Backlog & User Story Management: Support the Product Owner in eliciting requirements, writing and refining user stories with clear acceptance criteria, defining non‑functional requirements, and maintaining a prioritised backlog.
• Process & Workflow Documentation: Support the Product Owner to map and maintain end‑to‑end business and technical workflows; maintain disciplined version control, change logs, decision logs, and traceability across artefacts; keep documentation audit‑ready and current with each release.
• End User Communication & Training: Collaborate with the Product Owner to deliver standardised release communications with traceability to user stories and tickets; co‑develop and deliver role‑based training plans aligned to release timelines; establish feedback loops (surveys, ticket analysis) to measure adoption and iterate materials based on KPIs such as training completion and post‑release helpdesk contact rate.
• Metrics & Continuous Improvement: Support the Product Owner in monitoring KPIs and producing reports; use insights to drive backlog prioritisation and continuous improvement.

• Experience: 3–5+ years’ experience as a Business Analyst or Product Analyst supporting enterprise SaaS or workflow systems; experience with publications management, medical affairs, or life sciences platforms is preferred.
• Methodologies: Demonstrated experience translating business needs into testable requirements and non‑functional criteria; prioritising work; and coordinating stakeholders to review progress and outcomes.
• UAT & QA: Proven ability to lead UAT, manage defects, and align testing to requirements and…