Head of Revenue Operations

Overview

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.

Ushur is hiring a Head of Revenue Operations (Director) to own and scale our end-to-end revenue operating system. This role reports directly to the CFO and will be a critical partner to Sales, Marketing, Customer Success, and Finance.

This is a hands-on and strategic leadership role. You will architect the revenue engine, continually optimize, and personally drive execution—especially across sales operations, forecasting, pipeline quality, and quote-to-cash
. Over time, you will expand Rev Ops into a fully unified, AI-enabled GTM function.

If you thrive in ambiguous environments, enjoy building from first principles, and have scaled enterprise SaaS revenue before, this role has real ownership and impact.

Location:

Santa Clara, CA office (hybrid model) or remote U.S. applicants from AZ, CA, CO, FL, GA, HI, , IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.

• Build Ushur’s Rev Ops function across Sales, Marketing, and Customer Success
• Serve as the operational backbone of the revenue organization, partnering closely with the CFO and GTM leadership
• Establish Rev Ops as a decision-driving function, not a reporting layer

• Design and enforce standards for pipeline hygiene, deal inspection, and stage rigor
• Identify and fix structural issues impacting win rates, sales velocity, and deal slippage

• Build a forecast that leadership and the board trust
• Define and operationalize inspection rhythms for pipeline, forecast risk, and sales productivity
• Partner with Finance on revenue planning, capacity modeling, and quota design
• Own the full quote-to-cash lifecycle
  , including deal desk processes, approvals, and handoffs
• Reduce friction across contracting, pricing, billing, and customer onboarding
• Ensure enterprise readiness while maintaining speed and consistency

• Own and oversee the rollout and integration of tools
• Rationalize tooling and data flows to support clean, scalable GTM execution
• Establish data hygiene, governance, and reporting standards that scale with growth

• Own the internal GTM AI strategy
  , from experimentation to production use cases
• Identify opportunities to apply AI across forecasting, pipeline inspection, account prioritization, and sales productivity
• Measure ROI rigorously—both internally and in how Ushur’s AI capabilities support customers

• 8+ years of experience in Revenue Operations, Sales Operations, or GTM Operations in B2B SaaS
• Deep hands-on experience with Sales Ops
  : forecasting, pipeline management, deal desk, quota & capacity planning
• Strong working knowledge of modern GTM stacks
• Experience supporting enterprise sales motions with long, complex deal cycles
• Demonstrated ability to be both strategic and executional
  —you can design the system and build it yourself
• Strong cross-functional operator who can influence Sales, Marketing, CS, and Finance without formal authority
• Curiosity and rigor around AI—comfortable experimenting, operationalizing, and measuring impact

The pay range for this position is $190, plus bonus and equity. Base pay offered may vary depending on skills, experience, job-related knowledge and location.

As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value. Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes.

• Unlimited PTO and 10 paid holidays plus a full week off at the end of December
• Comprehensive health, dental, and vision plans, life insurance, and accident coverage
• 401(k) plan with company match and stock options
• Opportunities for professional development, certifications, and continuing education
• Hybrid work model for HQ employees; fully remote for employees outside the HQ area