Senior Technical Program Manager for GenAI UX | Brand Concierge

The opportunity

Senior Technical Program Manager to ensure consistency across development, exploration, engineering, and product management to enhance user experience scalability. Collaborate with leaders from all departments to define strategy, establish protocols, and support the user experience team in delivering outstanding products. This role is ideal for a technical and design-savvy program manager who thrives at the intersection of systems thinking, program execution, and user experience strategy.

• Collaborate with engineering, product, and creative leaders to gather and synchronize priorities and success metrics for a cohesive AI Assistant Roadmap.

• Translate complex product and development concepts into clear technical deliverables and execution plans.

• Build and manage coordinated plans, accommodating dependencies, resourcing, and quality of delivery.

• Identify and mitigate risks proactively, balancing speed, quality, and experience outcomes, ensuring adherence to security, compliance, and regulatory standards.

• Maintain a deep, technical, end-to-end understanding of solutions and persona-based user experience, their upstream/downstream dependencies, and the critical changes needed to support initiatives.

• Develop and facilitate effective audience-specific communications to ensure alignment and transparency on dependencies.

• Drive portfolio data hygiene for data-driven decision-making, capacity planning, and roadmap priorities.

• Bachelor's degree in a technical field or relevant work experience.

• 10+ years of experience in technical program management within cloud-based software development, encompassing web services, APIs, and cloud computing.

• Exposure to Agentic software/UX environment, coordinating cross-functional teams, involving building, research, product, and engineering teams.

• Proven experience working with or within dev ops and technical infrastructure teams.

• Demonstrate a robust technical foundation and proficiency in software/system development and composition methodologies, including Agile and Lean UX.

• Exhibit in-depth knowledge of the software development life cycle, encompassing build processes, testing, and code reviews.

• Show strong analytical supported by a history of successfully completing projects in fast-paced environments, using metrics and data to generate recommendations and guide decision-making.

• Support teams strategically, challenge assumptions, offer perspectives, and improve customer experience and value.

• PMP or Agile certification (optional).

• Initiatives are delivered on time and coordinated efficiently with product and engineering achievements.

• Collaborators trust our program's transparency, predictability, and implementation.

• The team encounters less friction, improved efficiency, and stronger handoffs.

• The overall product experience improves measurably through consistent development.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran, or any other applicable characteristics protected by law.