Forward Deployed Engineer

The future of healthcare works at Open Loop.

San Jose, CA

Open Loop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

We have arelatively flat organizational structure here ryone is encouraged to bring ideas to the table and make things happen. This fits in wellwith our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Open Loop is looking for a Forward Deployment Engineer to join our team remotely or at HQ in Des Moines, IA. This role sitswithin Hey Revia, the AI workflow automation platform recently acquired byOpenLoop. In this role, you will be responsible for integrating Hey Revia’sadvanced AI platform into real-world healthcare environments, working directly with partners to deploy voice, messaging, and clinical workflow solutions that deliver value from day one.

Your work ensures our AI Care Engine can seamlesslyconnect to clinical systems, telephony infrastructure, and patient engagementtools across Open Loop’s nationwide partner network.

• Lead technical deployments by architecting and executing integrations for new healthcare partners, customizing Hey Revia’splatform to their workflows and legacy systems
• Build the "last mile" of connectivity bydesigning secure, reliable data pipelines that ingest and synchronize clinicaldata with our AI services
• Configure and optimize communication infrastructure,including voice and messaging channels, across diverse telephony networks tosupport patient and care team engagement
• Work across the stack (APIs → databases →infrastructure) to deliver production-ready solutions
• Collaborate with engineering, product, and clinical teams to translate partner needs into crisptechnical execution
• Other duties as assigned.

• Bachelor’sdegree in Computer Science, Engineering, or a related technical field
• 3+years of engineering experience shipping production-grade software in moderncloud environments, with comfort moving across APIs, databases, and infrastructure layers
• Deep experience integrating disparate systems,including data ingestion, API interoperability, and third-party systems integration
• Curiosity or hands-on experience with LLMs and operationalizing AI modelsin production workflows
• Strong understanding of data security and compliancebest practices; experience handling sensitive data in regulatedenvironments
• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders and translate ambiguous partner needs into clear technical requirements

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) +Company Match
• Life Insurance, Pet insurance, andmore