Lead Field Service Engineer

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Field Service Engineer - Hardware Emulation Platforms

Location:

San Jose, CA

Reports to:

Field Service Manager, San Jose

About the Role

Cadence is seeking a Field Service Engineer (FSE) to support our industry-leading hardware emulation platforms. In this customer-facing role, you'll provide hands-on installation, maintenance, and troubleshooting support at customer sites across the U.S. and internationally.

You will primarily support the Atlanta data center, while also covering additional locations throughout the Eastern United States. This role is ideal for a technically strong engineer who enjoys solving complex problems, working with cutting-edge systems, and building trusted customer relationships.

What You'll Do

+ Act as the primary hardware support contact for assigned customer sites

+ Install, configure, and reconfigure new and existing emulation systems

+ Troubleshoot and repair hardware, firmware, Linux/Unix, and networking issues

+ Proactively identify system risks and implement corrective actions

+ Coordinate replacement parts and schedule maintenance with customers

+ Accurately document service activities, issues, and resolutions

+ Build strong, long-term customer relationships through proactive support

+ Manage inventory and track hardware assets

+ Collaborate with Field Service and cross-functional Cadence teams to improve processes and service quality

What You'll Bring

+ BS degree + 4 years of experience OR MS degree + 2 years of experience

+ Strong written and verbal communication skills

+ Working knowledge of Linux/Unix systems

+ Proven hardware and software troubleshooting experience

+ Strong documentation and organizational skills

+ Ability to lift up to 40 lbs

+ Valid U.S. driver's license and passport

+ Willingness to travel domestically and internationally, including short-notice service events

Nice to Have

+ Board- or system-level debug and repair experience

+ Hands-on experience with liquid-cooled systems

+ Linux shell proficiency (grep, sed, awk, find, etc.)

+ Scripting experience (Python, Perl, Bash, sh, tcsh, csh)

+ Networking experience with routers, switches, and firewalls

+ Strong network troubleshooting skills

Training:

Comprehensive training will be provided to ensure success in the role.

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Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.

Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. 
 Our shared passion for solving the world's toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.

Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.

Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.