Product Operations Specialist; Content Issue Discovery - Content Ecosystem; San Jose

Product Operations Specialist (Content Issue Discovery) - Content Ecosystem (San Jose)

Tik Tok Content Ecosystem team's goal is to ensure that Tik Tok is safe and welcoming for everyone, including minors. This encourages creators to produce good content and improves user satisfaction in the long run. The team also works with the recommendation and personalization team to tailor the feed to everyone's interests, aiming to make our users happier and advance Tik Tok’s mission of inspiring creativity and bringing joy.

• Lead short‑video ecosystem operations by identifying, analyzing, and responding to risks detected across multiple content channels. Utilize internal detection and mitigation tools to execute timely emergency responses to platform issues.
• Monitor the effectiveness of issue resolutions, evaluate cases of missed detections or leakage, and continuously refine emergency strategies and workflows to improve efficiency.
• Collaborate cross‑functionally with business, policy, algorithm, review, and engineering teams to build effective collaboration mechanisms. Stay updated on potential risks and business changes, coordinate across upstream and downstream teams, and drive improvements in overall risk‑identification capabilities to ensure timely and effective issue resolution.

• Bachelor’s degree or above, with strong content understanding; experience in strategy operations, content operations, or risk management preferred.
• Passionate user and/or creator of content products; frequent users of social or video platforms preferred.
• Excellent communication, collaboration, and project‑management skills; resilient, proactive, responsible, and able to identify key priorities and solve complex problems with a long‑term mindset.

• Technical understanding of algorithms, model training, or data‑driven systems.
• Prior experience in Trust & Safety, Content Moderation, Risk Operations, or Recommendation Systems;
  Recommendation Strategy is highly valued.
• Ability to collaborate effectively across engineering, policy, and operations to align on scalable solutions in a fast‑paced, global environment.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy – a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about celebrating diverse voices and creating an environment that reflects the many communities we reach.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Compensation (Annually)
The base salary range for this position in the selected city is $88,000 – $202,667 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible…