IT Support Technician Job San Jose area,California USA,IT/Tech

IT Support Technician @ San Jose, CA

Job Title: IT Support Technician

Location: San Jose, CA

Duration: 6 Months

Job Summary
The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day user incidents and requests and resolving issues; direct executive-level support; oversight of workstation management tools.
The IT Support Specialist will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, service evaluation, day to day operations, lifecycle management planning and implementation, routine assessment, understanding the needs of the business, providing direct support for executive-level users and their support staff.
In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those technologies. This will include (but not be limited to) Slack, Zoom, Office 365 technologies, Windows 10, MacOS, Linux, Azure, and others as required.

Accountabilities & Responsibilities:

Be self-motivated and able to work successfully with a team to achieve ambitious goals

Design, plan, and coordinate the implementation of IT technologies in support of defined requirements generated by business and growth demands

Work with Tier I/II support desks by creating/updating support run books and working on escalations at the Tier III/IV level

Engage with vendors to resolve issues

Work with the business to understand requirements.

Utilize a framework for monitoring tools, escalating key issues, and ensure timely implementation of services.

Required Qualifications

BS. in Computer Science or equivalent experience

Minimum of three to five years directly related work experience

5 or more years of technical experience, including at least 3 years in:

Microsoft Server
Office 365
Endpoint management
Workstation deployment
Networking

Desired Qualifications

2 years technical experience with multi-factor authentication

Application support experience with Zoom, Box, Azure

Knowledge of current workstation hardware and standards

Other Desired Qualifications

Certifications in MCSE

Fundamental networking knowledge and experience:

Core fundamental and working knowledge of TCP/IP, DNS and Certificate Services

Must have excellent written and verbal communication skills and be able to:

Read, analyze, and interpret common technical journals
Document procedures that conform to a prescribed style and format
Present information to management

Strong analytical skills required

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language