Senior Software Engineer- Reliability, Global E-Commerce

Senior Software Engineer – Reliability, Global E-Commerce

Global e-commerce is a content‑ecommerce business with international short‑video products as its carrier. It is committed to becoming the first choice for users to discover and purchase good products at affordable prices while providing users with a tailored, efficient consumption experience and enabling merchants to receive reliable platform services in various scenarios such as live e‑commerce, short‑video content e‑commerce, all of which help high‑quality products sell easily and bring a better life within reach.

• Be part of global SRE on‑call rotation and be responsible for Tier‑1 online incident response and devops support.
• Be responsible for service levels of mission‑critical, revenue‑generating e‑commerce platform as well as all supporting infrastructure and services; focus on service reliability, highly‑scalable design, and release management in a cloud‑native environment.
• Define service‑level indicators and data‑driven objectives, and develop devops/SRE standards, processes and methodologies to uphold and improve uptime, latency, and system health of a core global e‑commerce production platform.
• Collaborate cross‑team with engineering and product to ensure that key stability and maintainability requirements, such as capacity planning and launch reviews, are performed to enable transparent service delivery to customers.
• Design strategies for risk detection and mitigation, disaster recovery & simulation, release management, cost optimisation, and engineering quality.
• Automation geared towards infrastructure‑as‑code, scalability and service resiliency.
• Implement best practices around incident management, post‑mortems while being part of on‑call rotations.

• Bachelor's or higher degree in Computer Science, similar technical field of study, or equivalent practical experience.
• 5 years experience developing, provisioning or maintaining production‑grade large‑scaled distributed systems.
• High level of proficiency in Linux OS internals, networking, microservices, databases, caches, etc. in cloud‑native environments.
• Demonstrable familiarity with programming or scripting languages (Go, Python, Bash, C++…).
• Demonstrable experience in the development and implementation of devops and SRE methodologies.

• Experience in designing, analyzing, and troubleshooting large‑scale distributed systems.
• Systematic problem‑solving approach, coupled with effective communication skills and a sense of drive.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices worldwide.

Our mission is at the core of our work. We build innovative products to help people authentically express themselves, discover and connect. We foster curiosity, humility, and a desire to make a rapid impact. When we create and grow together, the possibilities are limitless.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other protected reasons. If you need assistance or a reasonable accommodation, please reach out to us at

The base salary range for this position in the selected city is $187,040 – $359,720 annually. Employees have access to medical, dental, and vision insurance, a 401(k) plan with company match, paid parental leave, disability coverage, life insurance, wellbeing benefits, 10 paid holidays, 10 paid sick days, and 17 days of paid personal time.