Field Service Technician - Part-Time; San Francisco

Field Service Technician - Part-Time (San Francisco)

Join us at BD Nogales Norte and apply for the Field Service Technician - Part-Time (San Francisco) role.

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and be accountable for independently providing customer service within a given territory in a timely manner, including installations, limited cross‑repair, preventative maintenance, calibration, and functional support for Sales and Implementation teams.

BD is one of the largest global medical technology companies. We pursue our Purpose, Advancing the world of health™, by turning the impossible into transformative solutions.

We seek responsible and committed people to join our team of professional Field Service Engineers for BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand prevents medication errors, frees clinician time, increases predictability of medication availability, and reduces inefficiencies.

The position is remote field‑based with travel within the assigned territory. Candidates should reside within a 30‑mile radius of the base location. 5% overnight travel possible; a valid driver’s license is required.

• Provide comprehensive remote and on‑site technical support for BD Pyxis automated dispensing systems in healthcare facilities. Diagnose, service, and resolve hardware and software issues while maintaining work orders, documenting all activities, and escalating complex problems when necessary.
• Implement and execute preventive maintenance programs for all BD Pyxis systems. Deliver efficient field services, including installations, repairs, calibrations, and in‑service training to healthcare customers timely according to support agreements.
• Maintain accurate small‑parts inventory for service needs, following approved inventory‑control policies. Secure and maintain company assets including service vehicle, specialized tools, and technical equipment.
• Provide detailed and timely documentation of all field activities, expenses, and time distribution. Maintain understanding of corporate procedures, service‑department policies, customer‑complaint handling protocols, and Medical Device Reporting requirements.
• Commit to ongoing training and self‑development to enhance product knowledge and technical skills. Attend management‑approved training sessions with the goal of advancing to the next professional level within 2‑3 years while demonstrating ability to work both independently and collaboratively.

• Provide 24/7 on‑call technical support in a customer‑facing environment, requiring excellent problem‑solving and responsiveness to urgent service requests at any hour.
• Utilize advanced mechanical and computer skills to diagnose, troubleshoot, and repair complex equipment while effectively communicating technical information to customers and maintaining detailed service records.
• Apply in‑depth knowledge of computer electronics, Windows operating systems, and networking protocols to resolve technical issues, perform system updates, and ensure optimal equipment functionality.
• Work independently with minimal supervision while adhering to established processes, demonstrating strong time‑management skills and the ability to prioritize service calls effectively.
• Meet physical requirements: ability to lift 70 pounds, maintain a valid driver’s license in good standing, and provide proof of comprehensive immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tdap, COVID‑19) to access all customer facilities, including healthcare settings.

• Associate Degree in Healthcare Technology or other technical field, or 3‑5 years of related work experience.
• Prior military Bio‑Med experience.
• Prior experience working as a hospital pharmacy technician or in a hospital Bio‑Med environment.
• Customer Support Certification.
• Prior Automated Teller Machine (ATM) experience.
• 3‑5 years of combination Hardware/Software/IT experience supporting proprietary and standard applications.

A career at BD…