Senior Executive Support Analyst

Senior Executive Support Analyst

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers.

We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

The Executive Support Team at Pay Pal is looking for an Executive Support Technician to join our team at our office in San Jose, CA. The team is responsible for delivering timely and efficient VIP support for all technology needs of the Pay Pal Office of the CEO and Executive Staff. As a member of the Executive Support Team and the broader End User Experience Team (EUX), you will interface daily with executives, their assistants, employees, and other infrastructure teams and partners.

• Performs SaaS and enterprise‑wide applications assignments using specialized enterprise systems knowledge and developed business expertise.
• Leads enterprise‑wide applications projects and/or programs within Pay Pal with moderate scope impacting information technology or enterprise systems functions.
• Analyzes, evaluates, and makes decisions within general parameters under broad supervision.
• May act as an enterprise systems resource for entry‑level and developing colleagues.
• Provides local and remote technical support for executives, their assistants, and other co‑workers.
• Supports meetings, including high‑visibility meetings such as Board of Directors meetings and quarterly earnings calls.
• Leads and assists with root cause analysis to eliminate or mitigate issues.
• Executes support while keeping security a priority and maintains a high level of confidentiality.
• Is available for on‑call support for escalated requests occurring during non‑business hours (on a scheduled rotation).
• Is comfortable providing support at personal residences if needed.
• Is available for travel if needed.

The Executive Support Technician role requires someone who is outgoing, has excellent communication skills, enjoys working as part of a team, and can successfully multi‑task without sacrificing quality in their work. Candidates must be both technically‑versed and passionate about providing world‑class, meticulous customer support. Personality and a strong work ethic are as vital as technical expertise for success in this role.

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

• At least 5+ years of experience working in an IT support function.
• At least 2+ years of experience working in an Executive IT support function.
• Experience providing AV support, including technology deployment, for meetings.
• Strong interpersonal skills, a confident presence, adept at troubleshooting and prioritizing, and possess exceptional competency in the following platforms and technologies:
  Windows OS / MacOS, Apple iOS, iPadOS and Android; SCCM, Jamf, Workspace One;
  Microsoft Exchange and Office 365 Suite;
  Ticket Management within Service Now;
  Video/Audio Conferencing (Microsoft Teams, MTRs, Zoom, Web Ex);
  Remote and/or collaborative web technologies; TCP/IP, DNS, VPN, Wi‑Fi;
  Active Directory, Power Shell, Command Line, Terminal; PC, Mobile, and Network Security;
  Telecommunications, Printing.