Program Manager; Account Security - Account; San Jose

Responsibilities

About the team

Tik Tok Core Product team's goal is to provide the best user experiences to create, consume, and enjoy content on Tik Tok. As part of the Core Product team at Tik Tok, Account team focuses on improving reliability, scalability, and security of Tik Tok account structure. We are a group of product managers and product operation professionals who work on account initiatives, run the full stack from infrastructure to applications, and grow Tik Tok ecosystem accounts to a new level.

• Partner with teams in Security Product, Global Security Organization, Privacy Organization, Risk Control Organization to define key metrics, SOPs, mechanisms of company security incident response.
• Drive operational excellence by capturing and analyzing user and team feedback, data from key metrics and other sources to inform and implement changes to incident response processes.
• Communicate risk and status clearly and succinctly to security and product leadership with a framework for evaluating resolution options, as well as roles and responsibilities of partner teams.
• Develop educational tools and training to ensure alignment amongst partner teams for incident response programs as well as user education.
• Experience managing and/or creating programs for regular assessments of enforcement decision-making to improve operational excellence with measurable results that inform product decision-making.
• Define and manage operating budget and efficiency metrics for review programs related to user experience of security and integrity products.

Minimum Qualifications

• 3+ years of experience in security and emergency response processes and program development.
• Familiar with business process management and requirement analysis.
• Have a deep understanding of account security, cybersecurity, information security or a relevant field in technology, security and digital identity security or a relevant field in technology, security and digital identity.

Preferred Qualifications

• Experience in operations management and process optimization at a large technology company is preferred.
• Demonstrated ability to collaborate effectively with cross-functional teams to achieve shared goals.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at