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IT Support Technical Support

Hybrid Product Support Engineer | Incident Mastery

Job in San Jose, Santa Clara County, California, 95199, USA
Listing for: Amadeus Hospitality
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A global technology firm is seeking a Product Support Engineer for its San Jose office, providing advanced technical support to clients in the hospitality industry. You will own incident management, perform root cause analysis, and collaborate across teams to ensure customer satisfaction. The ideal candidate will have a bachelor’s degree and relevant experience in technical support, as well as knowledge of SaaS environments.

This is a hybrid position requiring in-office presence 50% of the time, with competitive compensation and a supportive work environment.
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