Business Partner - Quality & Insight Team, MPO

Business Partner - Quality & Insight Team, MPO

2 days ago Be among the first 25 applicants

• Collaborate closely with the PM and RD teams to jointly develop the SOP for issue troubleshooting in the non-China commercialized Product scenario. The SOP shall include, but not be limited to, issue classification and root cause definition, outlier definition for issues, and solution strategies. Continuously update the SOP based on product iterations and customer feedback, and confirm the implementation mechanism with the TPS and QA teams to ensure the efficiency and quality of issue resolution.
• Work with the QA and TPS teams to formulate ticket classification standards and handling/transfer mechanisms, ensuring that priority issues are resolved efficiently.
• Conduct drill‑down data analysis, build a diagnostic decision tree based on the root cause analysis, and drive the development of automated troubleshooting tools and intelligent diagnostic capabilities.
• Gain in‑depth understanding of Tik Tok Advertising products and issue troubleshooting processes, oversee the end‑to‑end process of issue localization and resolution, analyze the factors affecting issue handling efficiency, and propose optimization suggestions to improve resolution efficiency.
• Summarize, organize, and analyze all tickets, identify high‑frequency product issues, analyze the root causes of these issues, and drive the product and R&D teams to jointly develop strategies for optimization and iteration, thereby reducing the incidence of such issues.
• Establish regular alignment mechanisms with the PM and RD teams, and participate in their monthly/quarterly meetings.

• Bachelor's degree or above; majors in Statistics, Mathematics, Computer Science, or related fields are preferred.
• At least 3 years of relevant work experience in product operations.
• Strong sense of innovation, clear logical thinking, and proficient in data analysis. Possess strong project promotion capabilities, as well as experience in cross‑team collaboration and project management.
• High self‑motivation, strong learning ability.
• High enthusiasm for experience‑oriented operations, recognize the value of experience‑oriented operations, and are willing to commit to it long‑term.

• 5 years of relevant work experience in product operations.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held…