Oracle Service Cloud; RightNow and Genesys Integration Lead
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2025-12-01
Listing for:
Artmac
Full Time
position Listed on 2025-12-01
Job specializations:
-
IT/Tech
IT Consultant, Cloud Computing, IT Project Manager, Oracle Specialist/ Consultant
Job Description & How to Apply Below
Oracle Service Cloud (Right Now) and Genesys Integration Lead
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.
Job Title: Oracle Service Cloud (Right Now) and Genesys Integration Lead
Job Type: W2/C2C
Experience: 8 - 25 years
Location: San Jose, California
Responsibilities- 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Right Now).
- 3+ years of hands‑on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
- Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
- Solid understanding of customer service operations and CRM/contact center best practices.
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross‑functional enterprise environments.
- Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
- Experience with middleware/integration tools (e.g., Mule Soft, Oracle Integration Cloud).
- Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
- Bachelor's degree or equivalent combination of education and experience.
Mid‑Senior level
Employment TypeContract
Job FunctionInformation Technology
IndustriesSoftware Development
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