Solutions Engineer

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Whatfix is a leading global B2B SaaS provider and the largest pure‑play digital adoption platform (DAP). Whatfix empowers organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user. Spearheading the category with serial innovation and unmatched customer‑centricity, Whatfix is the only DAP innovating beyond the category. Their product suite offers three powerful tools:
Digital adoption to help users right within any software, no‑code Product Analytics to uncover and resolve adoption gaps, and Mirror for application simulation, driving safe, hands‑on learning in software replicas. The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor Soft Bank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures, Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s AI journey has been an exciting one. This story is deeply tied to the story of how technology itself has evolved. It began with the software era, when enterprise applications first digitized core processes across industries— a $650 B opportunity. Then came the cloud and mobile era, a $2.7 T wave of transformation that moved businesses from on‑prem to SaaS and unlocked anytime, anywhere access.

It was in this phase that Whatfix was born— helping enterprises accelerate digital adoption by making software easier to use, easier to learn, and easier to extract value from. Now we stand at the dawn of the AI era. Unlike past waves, this is not just another technology shift—it is foundational. AI is changing how work gets done, how decisions are made, and what skills are needed.

The opportunity has expanded to more than $15 trillion, but it’s not just a software story anymore—it’s a labor story. Roles, workflows, and human‑machine interactions are being rewritten in real time.

For over a decade, our DNA has been about empowering people to succeed with technology—not replacing them, but enabling them to thrive within it. This philosophy, Userization, means technology must adapt to the user. At the heart of this is Screen Sense, our proprietary AI engine, which continuously interprets both the context of what users are doing and the intent behind their actions.

By combining these signals, Whatfix delivers real‑time guidance, nudges, knowledge, and automation directly in the flow of work.

Our upcoming AI‑first products such as Seek, a conversational AI search tool, and Mirror 2.0, an AI‑powered persona simulation, are already creating a buzz. We have ten patents granted and are pursuing 20 more, specifically for the AI work we have done. What sets Whatfix apart is our ability to combine breadth and depth across web, mobile, desktop, OS, and AI‑driven apps, supporting the entire transformation lifecycle from planning to training to continuous improvement.

Technology leaders recognize us:
We are the only DAP to be recognized as a “Leader” in various analyst reports for the past 5 + years, we are among the Top 50 Indian Software Companies, we’ve earned Gartner Customer’s Choice for DAP for two consecutive years, and we boast a 4.6 score on G2 Crowd, 4.5 on Gartner Peer Insights, and a CSAT of 99.8 %. We’ve received numerous industry awards and are on major high‑growth company lists.

• Solutioning
• Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS systems
• Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas/applications
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform
• Techn…