Manager, Recruitment and Retention

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels.

Hope Services has been awarded 2022 Top Workplaces by San Francisco Chronicle, 2022 Top-rated Nonprofit by Great Nonprofits, and Received a Gold Seal of Transparency from Guidestar and a perfect 100/100 rating in three different categories: financial health, leadership and adaptability, and culture and community from Charity Navigator.

Compensation: $7,800.00 - $8,100.00/month commensurate with experience and qualifications

This position is responsible for developing and managing recruitment and staff retention strategies and partnering with key constituencies to create strategies with emphasis on Hope Services’ commitment to recruit, retain, develop and engage a diverse and talented workforce. This position is responsible for the development, communication, execution and enhancement of a comprehensive program of talent recruiting, hiring and retention.

• Lead strategic talent acquisition initiatives that align with the organization’s long-term goals and growth plans.
• Collaborate with department heads and HR team to forecast staffing needs and develop proactive sourcing plans.
• Build and maintain the organization’s employer brand through external partnerships, events, and marketing initiatives.
• Partner with HR leadership to drive diversity, equity, and inclusion initiatives in talent acquisition.

• Manage the end-to-end recruitment process, ensuring efficient, equitable, and high-quality hiring experience and monitor hiring process effectiveness.
• Identify and leverage various recruitment channels (job boards, social media, networking events, employee referrals) to build strong candidate pipelines.
• Consistently communicate with Hope’s hiring partners (Job Target, Job Elephant etc) to evaluate hiring trends.
• Oversee proactive sourcing of qualified candidates for all open positions with emphasis on the quality and diversity of applicant pools and make recommendations and identify strategies to increase both, as needed.
• Assist in the interviewing process for senior or key roles and provide guidance to hiring managers on selection decisions.
• Ensure compliance with employment laws and company policies throughout the hiring process.
• Utilize ATS system efficiently to manage workflows, candidate data, and analytics.

• Align recruitment strategies with long-term retention goals by hiring for cultural fit, role alignment, and career path potential.
• Partner with HR to analyze turnover trends and integrate insights into talent acquisition strategies.
• Build a positive rapport with newly hired employees by employing strategies like periodic check-ins (90-day, probationary, yearly and so on).
• Gather feedback on the hiring/onboarding/orientation and new hire training process and suggest process changes as needed.
• Lead the exit interview/survey process and report on employee turnover trends.

• Lead and manage the talent acquisition team to deliver on hiring goals and KPIs.
• Provide coaching, development, and performance feedback to the talent acquisition team to build capability and engagement.

• Maintain and report recruitment and retention dashboard with trends and metrics such as time-to-fill, vacancy rate, hire success rate, reasons for termination etc.
• Analyze data to drive continuous improvement in recruitment practices and outcomes.
• Other duties and special projects as assigned.

• Bachelor’s degree in Human Resources, Business Administration, or related field or an approved combination of education and experience.
• Proven experience (7+ years) in talent acquisition, with at least 2 years in…