Employee Relations Leader, USDS - San Jose

Employee Relations Leader, Tik Tok USDS — San Jose. This role will be responsible for employee relations matters, advising HR Business Partners and business stakeholders on performance management approaches, appropriate disciplinary actions, and developing our investigative processes.

• Lead and inspire a team of Employee Relations professionals that is forward planning and strategic in managing complex workplace matters and implementing appropriate resolutions.
• Enhance the employee experience by proactively identifying and addressing workplace concerns, de-escalating conflicts, and resolving issues before escalation.
• Conduct and oversee sensitive workplace investigations, ensuring fair and consistent resolution of employee relations matters.
• Balance proactive engagement with urgent response efforts, effectively prioritizing critical employee relations cases.
• Partner with business leaders and HR teams to develop and implement best practices that foster a positive and compliant work environment.
• Facilitate employee listening sessions, focus groups, and one-on-one coaching to address concerns and promote a culture of trust and transparency.
• Interpret and refine global employee relations policies, programs, and processes to align with business objectives and regulatory requirements.
• Review and interpret case data to identify trends, risks, and opportunities for continuous improvement in employee relations strategies.
• Return-to-Office:
  To enhance collaboration and cross-functional partnerships, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Minimum Qualifications:

• 5+ years of corporate employee relations, HR compliance, or employment law experience.
• 2+ years managing a team of ER professionals, with a proven ability to lead and develop talent.
• Expertise in conducting workplace investigations and providing guidance on complex performance and behavioral matters.
• Experience building and scaling ER frameworks, including performance management and accommodation processes.
• Deep knowledge of employment laws and regulatory requirements, with the ability to apply them practically in a business setting.
• Proven ability to influence without authority, working effectively with senior leaders, HR peers, and cross-functional partners.

• 2+ years of experience in the tech industry, ideally in social media.
• Juris Doctor (JD) or equivalent legal training, particularly for those with experience advising on or managing high-risk investigations or regulatory matters.
• Thrives in ambiguity, with the ability to problem-solve and drive clarity in complex situations.
• Strong verbal and written communication skills, with the ability to deliver succinct, high-impact messages.

Tik Tok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (USDS) is a subsidiary of Tik Tok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the Tik Tok platform and U.S. user data, so millions of Americans can continue turning to Tik Tok to learn something new, earn a living, express themselves creatively, or be entertained.

The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together,…