Senior Catering Sales Manager

Overview

Senior Catering Sales Manager at Fairmont Hotels & Resorts

It is the primary responsibility of the Senior Catering Sales Manager to produce revenue by generating leads and converting them to sales with a heavy concentration in the wedding, corporate, local, and social markets to achieve revenue targets. This role will prospect and solicit new catering business leads and service existing contracts. The position will be led by the Director of Catering and will oversee and guide the Catering Coordinator and overall Catering Sales revenues.

• Planning, conducting site inspections, selling, up-selling, and detailing of programs
• Booking and detailing events and achieving revenue goals
• Developing and implementing strategies to drive catering revenues through direct sales
• Aggressive prospecting to develop Weddings, Galas, Kosher Events, Luncheons, etc.
• Collecting data and preparing strategic plans to achieve annual revenue targets
• Monthly forecasting, banquet menu pricing, and setting revenue minimums
• Setting an elevated standard for the team by securing high-quality business and inspiring the team to reach it
• Maintaining composure under pressure and excelling in problem-solving, particularly in people management
• Active participation in daily business review meetings as well as Sales and Catering meetings
• Leading weekly Catering meetings to review status of business, schedules, assignments, bookings, and all department information
• Coaching and mentoring Catering Sales Managers/Coordinators in daily job functions
• Monitoring changes to Banquet Event Orders and ensuring accurate information is communicated to respective departments in a timely manner
• Ensuring BEOs detail functions accurately and are signed by clients
• Checking function room set-ups prior to guest arrival, ensuring details meet client requirements and hotel standards
• Ensuring functions are properly staffed to provide the required standard of service
• Supervising the service of functions and guest satisfaction
• Organizing and leading pre/post-convention meetings and pursuing rebooking of events
• Assisting Finance in following up on billing/payment discrepancies according to hotel standards

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Opportunity to contribute to Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

• High school graduate or equivalent vocational training certificate
• Minimum 3 years’ experience in hotel catering sales or banquets
• Fluency in English (verbal and written) and basic arithmetic
• Knowledge of various food service styles, menu development and content
• Knowledge of room set-up styles and room capacities
• Familiarity with food and beverage cost controls
• Certification of prior training in liquor, wine, and food service and alcohol awareness
• Ability to work cohesively with co-workers as part of a team with minimal supervision
• Direct performance of staff and follow-up with guidance when needed

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Hospitality