Program Manager CalAIMS, Behavioral Health Services

POSITION SUMMARY

The CalAIM Program Manager provides leadership, operations oversight, and program development for Enhanced Care Management (ECM) and Community Health Worker (CHW) services. The Program Manager supervises the ECM staff, ensures program and contract compliance, supports quality improvement, and leads the implementation of workflows, documentation standards, and reporting requirements. This role plays a key part in building the program infrastructure, strengthening partnership with managed care plans and community providers, and ensuring that services are delivered in a culturally responsive, trauma-informed manner.

BEHAVIORAL HEALTH PROGRAMS:

Supportive Therapeutic Options Program (STOP)

School Based Early Intervention (SBEI)

School Based Outpatient Program (SBOP)

Adult and Older Adult Outpatient Program

Community-based Drop-In Center

Child-Parent Psychotherapy (CPP)

Community Health Worker (CHW)

Enhanced Care Management (ECM)

Program Leadership & Supervision

• Serve as a versatile leadership role overseeing multiple program areas, including Enhanced Care Management (ECM) and Community Health Worker (CHW).
• Provides direct supervision to ECM case managers while managing a reduced caseload.
• Support operational coordination and communication with the CalAIM initiatives programs.
• Ensure compliance with CalAIM, managed care, and agency documentation, billing and reporting requirements.
• Conduct weekly staff meetings, provide coaching, and monitor performance to ensure service quality.
• Complete monthly ECM and CHW reports, ensuring Quality Improvement Program (QIP) goals and contractual deliverables are met.
• Collaborate with fellow BH managers to align program goals, communicate challenges, and improve workflows.
• Supervise and develop staff at different levels

Training, Quality, and Program Development

• Develop and provide training on electronic health record (EHR) documentation, ECM and CHW requirements, care planning, and workflows.
• Monitor and assist documentation quality and support continuous improvement initiatives.
• Organizes community presentations to strengthen knowledge of local resources.
• Participate in Partnership Health and CalAIM related meetings, trainings, and community presentations.
• Support the development and implementation of Community Supports and emerging CalAIM initiatives.
• Assist data collection and reporting.

Care Coordination & Service Delivery

• Coordinate client enrollment, referrals, care plans, appointment scheduling, and service follow-up.
• Respond to referrals and client requests within required contractual time frames.
• Collaborate with Catholic Charites programs, managed care plans, housing partners, PCPs, and community providers to ensure continuity of care.
• Maintain accurate, timely documentation in compliance with managed care and agency standards.
• Assist with screenings, intakes, move-in coordination, and exit planning.

Administrative Duties

• Completes monthly reporting requirements in compliance with Partnership Health contracts and deadlines.
• Strategic planning and development (building workflows, shaping program structure, planning implementation).
• Develop and distribute health education materials for clients and the community.
• Participate in agency meetings, trainings, and cross-department collaboration efforts.
• Performs other duties as assigned by the supervisor.
• Budget oversite, metrics, outcomes and reporting.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Minimum of a Bachelor’s degree in counseling, psychology, sociology or a related field required; a Master’s degree in a related field preferred.
• Minimum five (5) years of Social Work/Case Management experience required.
• Minimum two (2) years of direct supervision or program oversight experience required.
• Minimum of one (1) year of home visit experience.
• Minimum of two (2) years of CalAIM experience preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual in English-Spanish highly preferred.
• Success in this role requires both technical and relational strengths.
• Strong understanding of trauma-informed, culturally humble, gender-responsive, person-centered approaches, and best practices in supporting survivors…