Residential Services Coordinator

Residential Services Coordinator

Life Moves

San Jose, CA – $5,083.00 – $7,228.00 (Full time, entry level)

• Provide calm, supportive crisis response and connect clients to appropriate resources when needed.
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
• Monitor site safety through regular rounds, reviewing security cameras, reporting maintenance or pest control needs, and maintaining cleanliness standards.
• Manage facility meals, supplies, and donations, ensuring proper inventory and organized storage.
• Conduct welcomes, move‑ins, completions, and move‑outs; ensure accurate documentation and smooth transition tasks such as cleaning rooms and preparing spaces.
• Support team collaboration by creating reports and shift logs, participating in meetings, and engaging in continuous training.
• Maintain high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all.
• Perform other duties as assigned by supervisor to ensure effective program operations.
• Fully participate in all required trainings, completing them on time, engaging in sessions, and applying learnings to daily work.

• CPR, Mental Health/First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
• Online Learning Management System:
  Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De‑escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Aff…

• Willingness and ability to work with people from all backgrounds with care, respect, and empathy; commitment to DEIB practices and radical hospitality.
• Emotional Regulation:
  Manages stress and emotions professionally and calmly under pressure, with de‑escalation techniques.
• Growth Mindset:
  Open to feedback, asks questions, shows curiosity and motivation to learn trauma‑informed care, crisis support, and harm reduction practices.
• Team & Independence:
  Works well independently and as part of a collaborative team, follows directions, communicates clearly, and seeks help when needed.
• Documentation:
  Maintains clear, unbiased, and professional documentation and communication.
• Organization & Prioritization:
  Demonstrates organizational skills, attention to detail, initiative, and engagement with clients and partners.
• Technology:
  Comfortable using basic technology (phone, email, Microsoft Word, Excel, and databases).

Regularly required to talk, hear, and communicate with internal and external individuals; frequently use hands and fingers; stand, walk, sit, and reach with hands and arms; occasionally lift and/or move up to 50 pounds; specific vision abilities include close vision, distance vision, and ability to adjust focus.

This role offers a competitive annual base salary and access to the Life Moves benefits package.

Life Moves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, disability, sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor.

Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply.

For disability accommodations during the application process, please contact the Human Resources Department at (650) 685‑5880.