Care Manager ECM​/CalAIM, Behavioral Health Services

Overview

The Care Manager will lead ECM services to a caseload of adult beneficiaries and/or Youth Populations of Focus (PoF). The CM will promote Catholic Charities' mission and values and build effective relationships inside and outside the organization that inspire others to action. Behavioral Health Programs.

• Serving individuals with health barriers utilizing a person-centered approach and providing wrap around services.
• Build rapport with clients who may have no other support network.
• Provide care coordination, health promotion, comprehensive transitional care, coordination of and referral to community and social support services, benefit establishment, and linkage to stable housing.
• Conduct assessments, build care plans with clients, and meet routinely to achieve goals, and provide other supportive services as needed.
• Assess members’ needs in mental health, behavioral health, physical health, substance abuse, financial stability, employment, food security, clothing, housing and other needs.
• Provide onsite case management services in areas such as independent living skills, cooking groups, house meetings, social events, employment linkage, benefits establishment, and other services as needed to reach case plan and treatment goals.
• Provide health education materials and attend multi-discipline coordination meetings to discuss case progress, barriers, and guidance from health professionals.
• Accompany members to appointments as needed and assist with submitting applications that benefit overall wellbeing.
• Collaborate with primary care providers, behavioral health and public health agencies, non-profits, and other community-based organizations to build a support network for clients.
• Mentor and support new or less experienced staff and assist with quality review or documentation checks.
• Support training, onboarding, or team coordination and assist with data collection or reporting.
• Carry a caseload of minimum 30 clients and participate in community outreach to identify opportunities and build relationships to assist clients in accessing resources, employment, and housing opportunities.
• Attend community meetings and committees as appropriate (e.g., Santa Clara Housing Alliance Stakeholder meetings, monthly coordination meetings).

• Minimum of a Bachelor's degree in social work, psychology, or related field; AA in social work, psychology, or related field with 2 years’ mental health experience; and/or 1 year of experience as a Housing Navigator and/or Whole Person Care or Health Homes Case Management experience may be substituted.
• Experience in the provision of case management services for persons living with mental illness, substance use disorders, homelessness, and/or justice-involvement.
• Experience performing work related to data collection, entry, budgeting, credit repair, and organizing skills.

• First Aid and CPR certifications obtained within 30 days of employment and maintained thereafter.
• Experience in presenting information to groups and organizations.
• Experience in obtaining third party credit, criminal, and rental history reports.
• Experience with culturally diverse populations.
• Ability to understand and interpret information, follow instructions, and manage workflow. Strong interpersonal skills and ability to work effectively with people in a community-based treatment setting.
• Ability to multi-task in a fast-paced environment, apply professional judgment, and communicate clearly and professionally.
• Bilingual English/Spanish highly preferred.
• Ability to provide services with culturally humble, trauma-informed, gender-responsive, and patient-centered care.
• Ability to work flexible schedules including some nights and weekends to meet client needs.
• Ability to maintain professional relationships with consumers, co-workers, government, and community members.
• Ability to work independently and complete assignments within given instructions and routines.

• Ability to perform essential job functions safely and in compliance with ADA, FMLA and other standards.
• Ability to maintain regular,…