Director of Operations

Company:
MEDvidi

• Bachelor’s degree in Business Administration, Healthcare Operations, Management, or related field (Master’s preferred).
• 10+ years of professional operations experience, ideally in multi-state, high-growth, or highly regulated environments; healthcare operations experience strongly preferred.
• Proven experience building and scaling administrative or operational functions in a fast‑paced organization.
• Experience with RCM, credentialing, compliance workflows, or clinical operations.
• Demonstrated leadership managing large teams, distributed/offshore teams, or multi‑functional operational units.
• Strong analytical background with comfort using dashboards, KPIs, and data‑driven decision‑making.
• Excellent communication, project management, and cross‑functional collaboration skills.

• Experience in telehealth, digital health, or multi‑state clinical operations.
• Familiarity with healthcare billing rules, provider licensure frameworks, credentialing workflows, or payer requirements.
• Experience partnering with product/engineering teams to automate workflows.
• Knowledge of Lean/Six Sigma or similar process‑improvement methodologies.
• BA in management or healthcare administration; MBA preferred.

• As an individual contributor, take direct ownership of early RCM processes while preparing the foundation for scale.
• Hire, onboard, and eventually lead the RCM Manager as the function grows—transitioning this responsibility as the team expands.
• Build the initial components of a comprehensive revenue cycle function from the ground up, including claims submission workflows, payment posting, denial management, and payer follow‑up.
• Establish scalable SOPs, accountability structures, and performance standards to support future team growth.
• Partner with Finance and Product to improve RCM tooling, workflow automation, and visibility into reimbursement outcomes—ensuring the team is set up for long‑term success.

• Fully own and manage the end‑to‑end provider credentialing lifecycle, including multi‑state licensure, payer enrollment, application submission, verification, and ongoing status tracking.
• Build and maintain a centralized credentialing infrastructure with clear timelines, progress tracking, dashboards, and documentation standards.
• Partner with Medical Operations, Recruiting, and HR to support a streamlined onboarding experience—ensuring providers receive systems access, orientation materials, and readiness checkpoints aligned with operational timelines.
• Continuously optimize credentialing and onboarding workflows to reduce cycle time, improve provider readiness, and support rapid expansion into new states and service lines.
• Identify bottlenecks and implement process improvements that enhance visibility, predictability, and overall throughput across both credentialing and onboarding functions.

• Lead the offshore operations team responsible for administrative support, provider support tasks, and patient coordination.
• Develop clear productivity metrics, QA procedures, and training pathways to ensure consistent service delivery.
• Integrate offshore workflows with RCM, scheduling, credentialing, and provider operations.
• Identify and resolve operational bottlenecks to improve throughput and service quality.

• Collaborate with Medical Operations on KPI reporting, workforce analytics, provider performance visibility, and provider‑support efficiency.
• Partner with Biz Ops on dashboarding, analytics, internal documentation, and cross‑functional process standardization.
• Work with HR and Recruiting to support provider hiring, staffing forecasts, onboarding needs, and compliance requirements.
• Ensure accurate and updated documentation within the internal wiki, aligning Central Ops processes with company‑wide standards.

• Drive continuous process improvement across credentialing, onboarding, RCM, and offshore support to increase efficiency, accuracy, and throughput.
• Build, document, and optimize SOPs, workflows, and escalation paths to create repeatable, scalable systems across all central operations functions.
• Implement quality checks, performance metrics, and workflow automation to elevate operational reliability and reduce friction between teams.
• Lead initiatives that improve operational readiness for new‑state launches, new service lines, and expanding clinical programs—ensuring processes scale smoothly as volume grows.
• Partner cross‑functionally to identify bottlenecks, streamline handoffs, and enhance provider‑support workflows that enable faster, more predictable execution.