Patient Admin Specialist II - ENT Surgery Scheduling Coordinator

Overview

1.0 FTE Full time Day - 08 Hour R2652977 Onsite  ENT Surgery South Bay 2585 Administrative Support SAN JOSE, 2585 Samaritan Dr, California

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Day - 08 Hour (United States of America)

This position supports the multispecialty clinic in the Southbay: ENT/Facial Plastics, Urology and Pain Management.

Hours:

M-F 8:30am – 5:30pm

This position will be 100% on-site, with no possibility for remote options.

This is a Stanford Health Care job.

• Patient Interaction and Registration:
  Greeting patients, completing registration check-in & check-out, verifying insurance information is accurate, and assisting with general questions about appointments, authorization, payments, billing, and schedules.
• Patient Escalations:
  Seek, identify, and resolve simple escalations, provide service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
• Referral Management & Appointment Scheduling:
  Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
• Administrative Tasks and Documentation
• Telephone and Messaging:
  Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
• Documentation Management:
  Manage faxes, mail, file documentation, and maintain databases.
• Systems Use:
  Process forms and utilize phone and electronic medical records systems.
• Orientation:
  Welcome and orient new PAS staff members to best practices.
• Communication and Coordination
• Professional Communication:
  Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
• Provider Coordination:
  Communicate scheduling preferences and urgent needs with providers.
• Strong Proficiency In At Least ONE of the Following Specialized Functions:
  Medication Prior Authorization;
  Specialized Data Collection & Coordination;
  Cross-trained to support multiple providers, services, and/or departments;
  Surgery/Procedure Scheduling;
  New Patient Coordination.

• Education:
  
  High School Diploma/GED.
• Experience:
  
  At least one (1) year of related healthcare experience (Including external experience) required.

• Knowledge:
  Knowledge of Windows-based office software, computers, and operating systems;
  Basic Knowledge of medical terminology
• Skills:
  
  Strong written and phone/verbal communication skills;
  Phone skills, including familiarity with complex or multi-line phone systems;
  Strong time management and organizational skills;
  Ability to solve problems and manage multiple priorities
• Abilities:
  Actively listen to patients and colleagues;
  Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism;
  Adjust communications to fit the needs and level of understanding of the receiver;
  Exercise calmness in stressful situations;
  Assist with welcoming & orienting new PAS staff members;
  Demonstrate exemplary customer service and acts as a liaison between the front and back office;
  Ability to acquire and develop departmental expertise

• Frequent Sitting
• Occasional Walking
• Occasional Standing
• Seldom Bending
• Seldom Kneeling
• Seldom Crawling
• Occasional Pushing and Pulling
• Occasional Reaching (above shoulder level)
• Seldom Twisting and Turning (Neck and Waist)

• Occasional lifting of 0 - 10 lbs
• 11 - 20 lbs
• 21 - 30 lbs
• 31 - 40 lbs
• 40+ lbs

• Office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

Stanford Health Care (SHC) is an equal opportunity employer. SHC does not discriminate on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.

Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale:
Generally starting at $32.56 - $36.66 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education,…