Center Scheduler

Join to apply for the Center Scheduler role at On Lok

On Lok PACE is a non‑profit organization committed to serving and improving the lives of seniors with chronic health conditions. The PACE model focuses on delivering coordinated, community‑based care to alleviate problems such as transportation, medication management, and social isolation.

Under the direction of the Program Manager, the Center Scheduler is responsible for scheduling and coordinating in‑house and outside appointments for On Lok participants.

• Generate specialty referrals and schedule both in‑house and outside medical appointments.
• Provide all necessary documents required for medical and specialist appointments.
• Cancel or reschedule appointments and inform participants and families.
• Enter and track all appointments in Pace Link Scheduler.
• Complete paperwork for all medical appointments.
• Complete appointments for audiology, podiatry, dental, optometry and other specialty referrals.
• Generate referral forms for visiting Primary Care Physician (PCP) and enter them in Pace Link.
• Send all documents to PCP after appointments are completed.
• Obtain and keep track of diagnostic requests and billing forms as needed.
• Prepare podiatry forms for podiatry visits.
• Communicate effectively (written and verbal) with providers, participants, family, and team members.
• Update Pace Link Scheduler for changes related to the appointment.
• Prepare and maintain monthly calendar for specialists in Next Gen PM.
• Provide coverage for other schedulers as needed.
• Call facilities to obtain test results if not reported to clinic in a timely manner.
• Prepare paperwork related to meals and transportation for appointments.
• Coordinate services such as transportation, meals, translation, and escorts.
• Perform all other reasonably related duties as assigned.

• Minimum two years of experience in a healthcare setting, preferably with the elderly.
• Knowledge of healthcare and proven experience in medical billing and scheduling.
• Excellent written and verbal communication skills.
• Proficient computer skills.
• Flexibility, initiative, and willingness to participate in all aspects of the organization.
• Bilingual ability may be required for specific assignments.

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
• Pet Insurance and additional discounts
• Holidays (10 per year), vacation time, sick leave, and long‑term disability insurance

Salary: $25.33 - $33.77 per hour.

On Lok is an equal‑opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex, race, religion, color, gender identity, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions or to receive other terms, privileges or benefits of employment, please contact Recruitment at recruitment.

We consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance and applicable federal, state, and PACE laws.