Bilingual Intake Specialist; English​/Spanish - Substance Use Disorder Treatment Center

Bilingual Intake Specialist (English / Spanish) – Substance Use Disorder Treatment Center

Join to apply for the Bilingual Intake Specialist (English / Spanish) – Substance Use Disorder Treatment Center role at CRI-Help, Inc
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CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. Established in 1971, we are committed to ethical, meaningful client care, improving community welfare by providing first‑class treatment to adults and families seeking freedom from addiction. As a nonprofit qualifying employer, we offer PSLF opportunities for full‑time staff and a robust benefits package, including 100% employer‑paid $0 deductible Platinum plan medical insurance, 401(k) with a 4% match, and twelve paid holidays.

The Intake Specialist conducts screenings and facilitates client admissions into our residential programs.

• Handle inquiries from individuals seeking treatment and treatment information.
• Schedule and conduct screenings to determine individual eligibility into the program.
• Assess applicants to determine level of care and appropriateness of the program.
• Admit clients into treatment, accurately completing all required documentation in a timely manner.
• Utilize assessment tools (including ASAM, CalOMS, Mental Status Assessment, Suicide Risk Assessment, Brief Trauma Assessment, Pre Pare, Tobacco Assessment, etc.) during the intake process.
• When identifying “red flags,” assess incoming clients carefully and provide crisis intervention when necessary.
• Provide case management services, as needed.
• Use the Client Orientation Handbook to coordinate new clients’ admission into our programs.
• Introduce prospective clients to Twelve‑Step programs.
• Work directly with other CRI-Help staff members (including Clinical Director, Nurses, Technicians, etc.) to provide the highest level of care for clients.
• For private insurance, verify benefits and eligibility, and conduct pre‑certifications.
• Verify Medi‑Cal benefits and understand Master Aid Codes.
• Assist clients applying for Medi‑Cal benefits.
• Search clients’ belongings.
• Conduct client urinalysis tests.
• Provide referral sources when needed.
• Perform other related duties as assigned by the Admissions Manager.

• Bilingual (English / Spanish) required.
• Excellent written and oral communication skills.
• Excellent documentation skills.
• Diplomatic and professional demeanor.
• Well organized and a good planner.
• Excellent time‑management skills.
• Strong counseling skills.
• Understanding of the nature of substance use disorders.
• Understanding of the philosophies of the 12‑Step programs.

• Substance Abuse Counselor, certified with CCAPP, CAADE or CADTP preferred.

• Two to three years of related work experience in admissions and intake procedures preferred.

• Must be willing to undergo random drug screenings.

• Frequently ascend and descend stairs.
• Frequently remain in a stationary position, standing and/or sitting for 6–8 hours.
• Frequently crouch below the waist and/or reach above shoulders.
• Occasionally lift and/or move objects up to 10 lb.
• Occasionally push and/or pull objects up to 10 lb.
• Occasionally operate motor vehicles.

• Admissions Manager

• Full‑time, In‑person, Non‑Exempt, Hourly

• $25.00 – $31.00 per hour

• 100% Paid Blue Shield Platinum Trio Plan Medical Insurance Option
• 80% Paid Blue Shield Platinum Access+ Plan Medical Insurance Option
• 80% Paid Kaiser Medical Insurance Option
• 40% Dependent Coverage on Medical Insurance Plan
• 80% Paid Dental Insurance
• Vision Insurance
• Paid time off: 10 Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation
• Educational Assistance Tuition Reimbursement Program
• 401(k) with 4% Employer Match
• 100% Paid $25,000 Life Insurance Plan