Client Service Associate

We are an independent, established wealth management firm looking for a motivated and detail-oriented associate to join our team in San Jose's vibrant downtown Willow Glen. The ideal candidate is a team player eager to grow their career in wealth management and will support client operational implementation. The primary role will be in operations to support the lead advisors via their daily interaction with the firm's clients.

The ideal candidate thrives being part of an intimate team and enjoys the camaraderie of being in-office together 4 days/week.

• Provide support to advisor team and assist in servicing the firm's 170+ client households
• Support appointment preparation and post-appointment follow up for new and current clients -- including assembling the required paperwork (mostly Docu Sign) and forms, account reviews, and post appointment logs and data entry into financial planning software
• Ensures that all assigned activities are executed in a timely and accurate manner, and that all documentation is maintained to compliance standards
• Assist in client meetings to perform account opening procedures and obtaining appropriate signatures while learning to answer basic questions regarding paperwork/Docu Sign forms
• Handles various administrative functions for the advisors such as opening new accounts, acquisition and transfer of assets, splitting of assets as a result of divorce or death
• Participates in ongoing periodic projects (client events, analysis/recommendations of new potential software, coordinate with vendors)
• Assists in analyzing client information and preparing reports/presentations (use of Excel and Word)
• Follow up with clients on firm's action items from client progress meetings
• Interfaces with the broker/dealer and custodian to obtain information and account data and convey service requests, fill out necessary forms and perform routine tasks
• Maintains and updates pertinent client information in the CRM system (Redtail)
• Sets up and retrieves reports in the portfolio management systems (Envestnet & Albridge)
• Maintain professional appearance of the office areas and greet clients with genuine positive attitude
• Works with our team to develop strong professional client relationships
• Team contributor with integrity to self-manage required working hours

• Four year college degree required (Business, Finance, Economics, or related field preferred)
• 1-3 years professional work experience in customer service, finance, or related field
• Experience in financial services or working with a Financial Advisor is a plus but not required

• Eager to learn and asks clarifying questions when needed
• Strong communicator, both verbal and written, with colleagues and clients
• Ability to work independently within team structure, exercise good judgment and meet deadlines
• Interest in building professional client-advisor relationships
• Detail-oriented, consistent and accurate
• Adaptable multi-tasker with a willingness to take initiative
• Ability to work in a fast-paced environment
• Familiarity with Redtail, Riskalyze, eMoney and/or Envestnet a plus but training will be provided
• Proficiency in Outlook and Microsoft Office (Excel, Word, PowerPoint)
• Comfortable with basic math calculations
• Willingness to learn financial planning software, analytical tools and broker/dealer or custodian web-based systems

Salary: $70,000 - $80,000 (commensurate with experience + any Securities licensing and/or professional designations held). Additional bonus compensation opportunities after 1st 6 months.

We are an active, innovative and tight-knit team that enjoys an in-office game of foosball to break up our day. We have a professional and open workspace located in the heart of Willow Glen. We offer a comprehensive compensation package commensurate with experience, skills and licensing. Benefits package includes 15 paid holidays, PTO based on tenure, 401k (with a company match), health insurance, group disability, group life, group vision and dental.

Securities offered through Kestra Investment Services, LLC (Kestra IS), member FINRA/SIPC. Investment advisory services offered through Kestra Advisory Services, LLC (Kestra AS), an affiliate of Kestra IS. Transitions Wealth Advisors is not affiliated with Kestra IS or Kestra AS.